Wellbeing Coordinator

We are looking for someone to join our Customer and Wellbeing team as a Wellbeing Coordinator. 

What you'll be doing

You’ll be the first point of contact for anyone contacting our service and will help to assist with a broad range of enquiries. Day to day you will manage the Wellbeing email inbox, handle inbound and outbound calls and process referrals.

You will take a key role in managing referrals into our Wellbeing service as well as taking on responsibility for managing information related to the referral process and tracking information related to the case support, ensuring that spreadsheets and records are accurately updated and maintained.  

You will manage customer data and information relating to the service, ensuring that performance information is captured, recorded and distributed effectively across the team.

What we're looking for

• a qualification at Level 2 of the Regulated Qualifications Framework;
• administration experience;
• ability to use PC applications including Excel, Word and Outlook;
• evidence of achieving performance targets; and
• significant experience of delivering support to vulnerable individuals and families experiencing social inequalities.

For more details on what we’re looking for in this role, please see the Job Description below. 

For more information or an informal chat about the role or working for WDH please contact Gemma Barstow, Wellbeing Team Leader on 07766838354.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• generous employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to WDH Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). 
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next? 

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.