Financial Inclusion Officer (Cash Wise) - Fixed term up to 9 months

We have an exciting opportunity to join our expanding Cash Wise team, supporting our customers to maximise their income, address problem debt and become more financially confident to enable them to maintain a financially healthy household. We are expanding our team so that we can maintain our high standards of support and address the increasingly challenging financial environment.

What you'll be doing

In this role you will advise and actively assist WDH residents by phone, digitally or through face-to-face support in the home of the customer on financial inclusion matters such as welfare benefit claims and income maximisation. Part of your role will include promoting the service at events and workshops across the district. We also deliver the Healthier Wealthier Wakefield Families programme which includes supporting families who are Wakefield residents not living in WDH properties. 

Watch this short video about the Cash Wise Team showcases the work they do:

What we’re looking for

To join our Cash Wise team, we’re looking for someone with:

• a qualification at level 2 of the Regulated Qualifications Framework;
• evidence of working to deadlines;
• good understanding and experience of performance management;
• evidence of working within a financial inclusion or support settings;
• knowledge of Welfare Reform/Benefits and procedures; and
• significant experience of communicating and working effectively in co-operation with a wide range of internal and external stakeholders.
  

The post holder most also have a valid driving licence and access to a vehicle on demand.

For more details on what we’re looking for in this role, please see Job Description below.

For more information or an informal chat about this role, please contact Keely Duggan, Cash Wise Team Leader on 01977 724651.

You can find out more on the Cash Wise website here.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• generous employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). 
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next? 

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.