Engagement Coordinator

We are excited to introduce a new role, Engagement Coordinator within our Independent Living Team. Join us in creating a supportive and engaging environment for our customers!

About the team

Independent Living Team at WDH manages schemes across the district, offering independent living accommodation with support in a safe, secure and clean environment. We are dedicated to improving the quality of life for our customers and promoting their independence. 

What you’ll be doing

• As our Engagement Coordinator, you will play an important role in supporting our Independent Living team. Your responsibilities will include:
• Providing support to all Independent Living Team employees to facilitate and deliver activities for customers living in Independent Living Schemes.
• Supporting the Independent Living Manager to develop new ways of customer engagement for Independent Living.
• Providing a link between Independent Living customers and wider tenant involvement activities.
• Building relationships with internal and external partners to increase engagement activities for Independent Living customers.
• Promoting customer engagement activities across Independent Living Schemes and promote the Independent Living Service.
• Monitoring levels of effective social activities across the Independent Living Service and promote best practice.

What we’re looking for

To join our Independent Living Team, we’re looking for someone with:

• A qualification at Level 3 of the Regulated Qualifications Framework
• Experience of successful partnership working with other bodies and communities.
• Experience of resident engagement and promoting services.
• Experience of delivering successful partnership working, communicating, co-operating and working effectively with other bodies, organisations and communities.  
• An understanding of how to engage with diverse groups of people.
• An accomplished communicator, negotiator and motivator.

This post also requires applicants to have a valid UK driving licence and daily access to a vehicle in order to travel throughout the district and to other locations as required by the business.

For more details on what we’re looking for in these roles, please see Job Description below.

For more information or an informal chat about this role, please contact our Independent Living Managers, Cassie Dart or Rebecca Battye on 01977 724449. 

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• generous employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). 
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next? 

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.