Cash Wise Team Leader

We are looking for someone to provide guidance and management support within our busy Cash Wise Team.

What you'll be doing 

In this role you will maintain high standards of service delivery within the Cash Wise team ensuring customers are provided with effective and timely support to improve tenancy sustainment.

Reporting to the Cash Wise Manager you will manage, monitor and report on the performance of  the Team, customer outcomes and evaluation information, whilst ensuring that policies and procedures are delivered effectively alongside wider engagement activities across the district.

What we're looking for

• a qualification at Level 4 of the Qualifications and Credit Framework in a relevant subject area;
• experience of managing the delivery of customer focused services;
• experience of effective communication skills;
• a good understanding of welfare reform challenges; and
• experience of effective partnership working with a range of agencies.

For more details on what we’re looking for in this role, please see the Job Description below. 

For more information or an informal chat about this role, please contact Amanda Sheridan, Cash Wise Manager by email [email protected]. 

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• generous employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to WDH Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). 
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next? 

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.