Admin Officer (Estate Management) - Fixed term up to 12 months (maternity cover)

Are you looking for an admin role where you can support a team to make a difference? Then we have the role for you as our Estate Management Team are recruiting.

The Estate Management Team focus on managing and supporting tenants to help create confident communities and provide a range of services including, but not limited to:

• Environmental maintenance, monitoring and enforcement.
• Tenant involvement and community development.
• Home re-locator service and temporary accommodation.
• Managing nuisance and antisocial behaviour.
• Overall tenancy management.
• Neighbourhood Panel meetings.
• Periodic tenancy visits and lifestyle surveys.
• Preparation of cases for legal action including tenancy breaches.

As an Admin Officer within the team, you will act as the first point of contact for Estate Officers, you will deal with customer enquiries received by email and telephone. You will also help maintain estate and tenant records. You will co-ordinate appropriate responses to a range of enquiries. Most importantly, you will provide the highest quality service to the communities we serve. In addition, you will be responsible for your own caseload including but not limited to tenancy transfers. 

For more details on what we’re looking for in this role, please see the Job Description below. 

In addition, our Estate Management Team also run ‘The Estates Academy’ which is a yearlong programme aimed to develop your skills, knowledge and experience to support progression to the next step in your career 

For more information or an informal chat about this role, please contact Jess Bellwood, Tenancy Management Officer at [email protected].

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• generous employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to WDH Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). 
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next? 

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.