Housing Perks FAQs

Yes. The app can be downloaded by WDH tenants free of charge. There is no fee for usage.

Yes. In the vast majority of cases this is possible. Check the terms and conditions of your voucher for restrictions.

No. When you purchase a voucher you can use it as many times as you like until it's empty.

The average time is a few seconds. Vouchers appear instantly on your phone if purchased through the app.

You can purchase as many vouchers as they like.

Yes. Vouchers can be printed off or shared to another device. Vouchers can also be purchased over the phone.

Usually two years. It is important to check the expiry date on the voucher as it can vary between three months and five years.

In the rare case that a voucher doesn't work, see the Housing Perks terms and conditions for advice on how to request a refund for a faulty voucher.

Make sure to turn the screen on your phone up to full brightness. If your screen is damaged, you may need to print the voucher out.

Rent contributions are applied to your rent account every Friday and will appear with the reference "HPERKS" on your WDH rent account.

No problem! If your account ends up in credit due to rent contributions, get in touch with us about reducing your payments.

Yes! Rent contributions can be a helpful way to pay off arrears. Every time you shop, a small amount can go towards reducing your balance.

No. Your shopping information remains private. Housing Perks does not share details about where you shop individually with WDH. Housing Perks only informs WDH which shops are most popular with tenants to help secure the best possible discounts.

Absolutely! If your rent contributions add up to cover a week or even a month of rent, you can use that credit to balance your account and skip a payment.