Housing Perks FAQs

Yes. The app can be downloaded by WDH tenants free of charge. There is no fee for usage.

Yes. In the vast majority of cases this is possible. Check the terms and conditions of your voucher for restrictions.

No. When you purchase a voucher you can use it as many times as you like until it's empty.

The average time is a few seconds. Vouchers appear instantly on your phone if purchased through the app.

You can purchase as many vouchers as they like.

Yes. Vouchers can be printed off or shared to another device. Vouchers can also be purchased over the phone.

Usually two years. It is important to check the expiry date on the voucher as it can vary between three months and five years.

In the rare case that a voucher doesn't work, see the Housing Perks terms and conditions for advice on how to request a refund for a faulty voucher.

Make sure to turn the screen on your phone up to full brightness. If your screen is damaged, you may need to print the voucher out.

Rent contributions are applied to your rent account every Friday and will appear with the reference "HPERKS" on your WDH rent account.

Yes! Rent contributions can be a helpful way to pay off arrears. Every time you shop, a small amount can go towards reducing your balance.

If you’re in credit, that’s great! Rent contributions are a great way to build up a financial buffer in your rent account. 

Unfortunately, we’re not able to automatically reduce your rent payments based on Housing Perks contributions. But, if you would like to apply credit, or use it to reduce your direct debit, please get in touch and we’d be happy to help. 

Please note: If you lower your direct debit, it is your responsibility to ensure that your rent payments cover your rent each week.

No. Your shopping information remains private. Housing Perks does not share details about where you shop individually with WDH. Housing Perks only informs WDH which shops are most popular with tenants to help secure the best possible discounts.

Absolutely! If your rent contributions add up to cover a week or even a month of rent, you can use that credit to balance your account and skip a payment.

We don't encourage customers to withdraw money built up as credit in their rent account in most circumstances. Having a financial buffer is a great safety net for whatever life throws your way.

Our rent is charged weekly, and your tenancy agreement sates this must be advance. However, to support you, we allow you to pay your rent in line with your financial circumstances, that might mean you pay monthly.

To qualify for a rent refund, the credit on your account must more than the total rent charges in line with your payment frequency.
 
For example: If you pay four weekly, the credit on your rent account must be the equivalent to four weeks rent charges. Any credit over this amount can be refunded back to you.