Antisocial behaviour (ASB)

• excessive or persistent noise e.g. loud music or TV; 

• abusive or insulting behaviour; 

• shouting, screaming, swearing or drunkenness; 

• using violence or threatening to use violence; 

• vandalism, graffiti or fly–tipping; and 

• using cars or motorbikes illegally. 

• damage to property, for example, graffiti or vandalism; 

• verbal abuse and threats of violence; 

• violent acts; 

• domestic abuse; and 

• hate crime. 
   

• children playing in the street; 

• children arguing; 

• riding bikes or skateboards; 

• noise from flushing toilets, cooking smells, smoking in your own home, washing machines, babies crying or playing; 

• staring or looking at someone; 

• pets straying across garden areas; or 

• noise from a one-off party or barbecue.  
   

• Try and approach your neighbour for a 'friendly chat' to discuss things in a calm and reasonable way. 

• Keep a record of all incidents including date, time, what happened and details of anyone else involved. 

• Please do not retaliate as this may result in complaints being made about you. 

• If the other person is unreasonable, just walk away. Do not get involved in an argument. 

• Phone OneCALL on 0345 8 507 507 (lines are open all day, every day). 

• Visit any of our Hubs. 

• Use our online reporting form. 

• record your complaint, making sure we get as much accurate information as possible; 

• ask you for full details of what happened and who was involved; 

• start to look into your complaint within seven working days, or 48 hours if the complaint is about threats of violence, domestic abuse or hate behaviour; 

• keep you involved at all stages of the complaint, we will tell you about any progress we make; and 

• work closely with other agencies such as West Yorkshire Police and Wakefield Council to help deal with the problem. 

Wherever possible, we will try to sort out any problems informally and help the people involved to resolve their differences. We can arrange mediation (independent help to sort out a problem) between the people involved, if they all agree.

If a person continues to cause ASB, we can take appropriate enforcement action which will be proportionate to the case. These actions can include:

• taking out an injunction (a legal order that tells a person what they can or cannot do) against the person responsible; or

• applying for a possession order against the person responsible (an order which means we can take back their home).

The length of time it takes to deal with ASB cases can vary depending on whether there is a need to take legal action.