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Events
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Frequently asked questions
Adaptations and disability
How do I get a grab rail / stair rail / rail to my front door / wet room / new bathroom / ramp?
How do I get an adapted property to help with my disability?
How do I get medical priority to move home/find another property?
Allotments
Where are your allotment sites?
How do I get an allotment?
Can I pass my allotment onto someone else?
Commercial properties
Why am i provided with an Energy Performance Certificate?
Has a fire risk assessment been completed for my shop / apartment?
Do you have any shops for rent?
Community Leadership and employment
Can you help me find a job?
What is the Community Leadership Programme?
What jobs are being advertised at WDH?
What are the benefits of working for WDH?
Do you offer an apprenticeship scheme?
What is a WDH Foundation Grant and how do I apply?
Community safety
How do I report a nuisance or noisy neighbour?
How do I report antisocial behaviour?
How long will it take to resolve my antisocial behaviour case and what action can WDH take?
What do I do if I’ve been visited by a bogus caller?
How can I stop cold callers and junk mail?
What is a ‘hate’ incident?
What can I do if I am suffering Domestic Abuse?
What is the difference between antisocial behaviour and harassment?
Customer service
What are the Love Where You Live awards?
How do I get a copy of a photograph from the website or newsletter?
How do I get a community grant?
How do I report a WDH van parked dangerously?
How do I make a Compliment / Complaint?
When are your offices and service access points open?
Financial inclusion and debt
What is the bedroom tax and who is affected?
How do I set up a Direct Debit?
When is my rent due?
How are rents calculated?
I’m struggling to pay my rent and need financial advice
Can I install a water meter?
How can i get help to save money on my gas and electricity bills?
How can I save money on my household energy bills?
What are my rent free weeks?
Am I entitled to Welfare Benefits?
How can I make a Universal Credit / Housing Benefit claim?
Gas and electricity
Why am i provided with an Energy Performance Certificate?
Will you fit my new gas / electric cooker?
I’ve had a letter about a gas service.
Can I change an appointment time for my gas service?
I can smell gas – what should I do?
Can I install a water meter?
How can i get help to save money on my gas and electricity bills?
How can I save money on my household energy bills?
What causes Carbon Monoxide poisoning?
What are WDH's responsibilities regarding gas safety?
I have no electricity - what should I do?
How do I read my Smart Meter?
How can i reduce energy use and save money while stuck at home?
Get involved
How do I get involved with WDH services?
How do you support community groups?
Health and Safety
Has a fire risk assessment been completed for my shop / apartment?
Who do I report needle stick finds to?
Who do i inform with health and safety concerns about work in my property or nearby site?
Hot water safety advice
My smoke alarm is beeping but there is no smoke - what should I do?
What causes Carbon Monoxide poisoning?
What are WDH's responsibilities regarding gas safety?
What is asbestos?
Managing water safety within your property
What do I need to know about living in a low rise block?
Do I need to tell you if Oxygen cylinders are stored or used in my home?
Can I use and store gas bottles / cylinders in my home?
What do I need to know in the event of a fire in my high-rise apartment block?
Heating
How do I thaw the frozen (condensate) pipe from my boiler?
How do I get my air source heating to work?
My boiler is not working and the display on my programmer is not working.
How do I operate my heating controls and programmer?
The top of my radiator is cold. What should I do?
There is a problem with my heating – what should I do?
How do I repressurise my boiler (Models: Worcester Bosch and Baxi)
How can I save money on my household energy bills?
How can i reduce energy use and save money while stuck at home?
Home contents insurance
Can I get insurance cover for my house contents?
Homesearch and home ownership
Can I buy my home?
How do I apply for a property?
How do I apply / register for a mutual exchange?
Where are Homesearch properties advertised and how do i apply?
How do you decide my Homesearch banding?
How long will I be waiting for a property?
What is Shared Ownership?
What is Rent to Buy / Intermediate Rent?
Can I decorate and make improvements to my home?
How do I get medical priority to move home/find another property?
Independent Living
What care services do you offer?
What is Care Link?
Where are your Independent Living Schemes?
What are Independent Living Schemes like?
Do Independent Living schemes have Scheme Managers who live there?
How do I apply to live in one of your Independent Living Scheme?
What is Housing Support Subsidy
Other
Can I buy or rent land from WDH?
How do I report the illegal use of WDH land (encroachment)?
What are your competition terms and conditions?
When are your offices and service access points open?
Can I buy or lease land from WDH?
What is a Community Benefit Society and what does it mean for me as a tenant?
How are decisions made?
When will my household waste and recycling bins be emptied?
Coronavirus
Repairs and services
How do I report a repair?
I’ve lost my keys
Can you unblock my gutter/pipes/gully?
When will the grass on our estate get cut?
Can I leave my son/daughter at home while you carry out a repair?
How do I get rid of a mattress / sofa / fridge?
Do you have a handyman service?
What does the service charge pay for?
Who do i report a pest control problem to?
Are safety checks carried out for my scheme / apartment block?
I think I have damp – what should I do?
I have a problem with my roof, what should i do?
There is a problem with my heating – what should I do?
Frozen or burst pipes - what do I need to know and what should I do?
What is an emergency repair?
Tenancy
How do I end my tenancy?
How do I end someone else’s tenancy?
What is my rent balance?
Can I decorate and make improvements to my home?
What can I store in my garage?
How do I get decoration vouchers?
What is 'succession' and how does it work?
What is 'assignment' and how does it work?
What are Periodic Tenancy Visits?
Can I keep pets in my home?
Can I run a business from my home?
Can I claim for improvements and alterations I have made to my home when I end my tenancy?
What are my rent free weeks?
How do I add or remove a name on a tenancy?
What do i need to do to inform WDH of a change to my name?
Your online account
How do I register for an account?
How do I login to my account?