Adaptations and disability

• How do I get a grab rail / stair rail / rail to my front door / wet room / new bathroom / ramp?
• How do I get an adapted property to help with my disability?
• How do I get medical priority to move home/find another property?

Allotments

• Where are your allotment sites?
• How do I get an allotment?
• Can I pass my allotment onto someone else?

Commercial properties

• Why am i provided with an Energy Performance Certificate?
• Has a fire risk assessment been completed for my shop / apartment?
• Do you have any shops for rent?

Community Leadership and employment

• Can you help me find a job?
• What is the Community Leadership Programme?
• What jobs are being advertised at WDH?
• What are the benefits of working for WDH?
• Do you offer an apprenticeship scheme?
• What is a WDH Foundation Grant and how do I apply?

Community safety

• How do I report a nuisance or noisy neighbour?
• How do I report antisocial behaviour?
• How long will it take to resolve my antisocial behaviour case and what action can WDH take?
• What do I do if I’ve been visited by a bogus caller?
• How can I stop cold callers and junk mail?
• What is a ‘hate’ incident?
• What can I do if I am suffering Domestic Abuse?
• What is the difference between antisocial behaviour and harassment?

Customer service

• What are the Love Where You Live awards?
• How do I get a copy of a photograph from the website or newsletter?
• How do I get a community grant?
• How do I report a WDH van parked dangerously?
• How do I make a Compliment / Complaint?
• When are your offices and service access points open?

Financial inclusion and debt

• What is the bedroom tax and who is affected?
• How do I set up a Direct Debit?
• When is my rent due?
• How are rents calculated?
• I’m struggling to pay my rent and need financial advice
• Can I install a water meter?
• How can i get help to save money on my gas and electricity bills?
• How can I save money on my household energy bills?
• What are my rent free weeks?
• Am I entitled to Welfare Benefits?
• How can I make a Universal Credit / Housing Benefit claim?

Gas and electricity

• Why am i provided with an Energy Performance Certificate?
• Will you fit my new gas / electric cooker?
• I’ve had a letter about a gas service.
• Can I change an appointment time for my gas service?
• I can smell gas – what should I do?
• Can I install a water meter?
• How can i get help to save money on my gas and electricity bills?
• How can I save money on my household energy bills?
• What causes Carbon Monoxide poisoning?
• What are WDH's responsibilities regarding gas safety?
• I have no electricity - what should I do?
• How do I read my Smart Meter?
• How can i reduce energy use and save money while stuck at home?

Get involved

• How do I get involved with WDH services?
• How do you support community groups?

Health and Safety

• Has a fire risk assessment been completed for my shop / apartment?
• Who do I report needle stick finds to?
• Who do i inform with health and safety concerns about work in my property or nearby site?
• Hot water safety advice
• My smoke alarm is beeping but there is no smoke - what should I do?
• What causes Carbon Monoxide poisoning?
• What are WDH's responsibilities regarding gas safety?
• What is asbestos?
• Managing water safety within your property
• What do I need to know about living in a low rise block?
• Do I need to tell you if Oxygen cylinders are stored or used in my home?
• Can I use and store gas bottles / cylinders in my home?
• What do I need to know in the event of a fire in my high-rise apartment block?

Heating

• How do I thaw the frozen (condensate) pipe from my boiler?
• How do I get my air source heating to work?
• My boiler is not working and the display on my programmer is not working.
• How do I operate my heating controls and programmer?
• The top of my radiator is cold. What should I do?
• There is a problem with my heating – what should I do?
• How do I repressurise my boiler (Models: Worcester Bosch and Baxi)
• How can I save money on my household energy bills?
• How can i reduce energy use and save money while stuck at home?

Home contents insurance

• Can I get insurance cover for my house contents?

Homesearch and home ownership

• Can I buy my home?
• How do I apply for a property?
• How do I apply / register for a mutual exchange?
• When and where are the new Homesearch properties advertised?
• How do you decide my Homesearch banding?
• How long will I be waiting for a property?
• What is Shared Ownership?
• What is Rent to Buy / Intermediate Rent?
• Can I decorate and make improvements to my home?
• How do I get medical priority to move home/find another property?

Independent Living

• What care services do you offer?
• What is Care Link?
• Where are your Independent Living Schemes?
• What are Independent Living Schemes like?
• Do Independent Living schemes have Scheme Managers who live there?
• How do I apply to live in one of your Independent Living Scheme?
• What is Housing Support Subsidy

Other

• Can I buy or rent land from WDH?
• How do I report the illegal use of WDH land (encroachment)?
• What are your competition terms and conditions?
• When are your offices and service access points open?
• Can I buy or lease land from WDH?
• What is a Community Benefit Society and what does it mean for me as a tenant?
• How are decisions made?
• When will my household waste and recycling bins be emptied?
• Coronavirus

Repairs and services

• How do I report a repair?
• I’ve lost my keys
• Can you unblock my gutter/pipes/gully?
• When will the grass on our estate get cut?
• Can I leave my son/daughter at home while you carry out a repair?
• How do I get rid of a mattress / sofa / fridge?
• Do you have a handyman service?
• What does the service charge pay for?
• Who do i report a pest control problem to?
• Are safety checks carried out for my scheme / apartment block?
• I think I have damp – what should I do?
• I have a problem with my roof, what should i do?
• There is a problem with my heating – what should I do?
• Frozen or burst pipes - what do I need to know and what should I do?
• What is an emergency repair?

Tenancy

• How do I end my tenancy?
• How do I end someone else’s tenancy?
• What is my rent balance?
• Can I decorate and make improvements to my home?
• What can I store in my garage?
• How do I get decoration vouchers?
• What is 'succession' and how does it work?
• What is 'assignment' and how does it work?
• What are Periodic Tenancy Visits?
• Can I keep pets in my home?
• Can I run a business from my home?
• Can I claim for improvements and alterations I have made to my home when I end my tenancy?
• What are my rent free weeks?
• How do I add or remove a name on a tenancy?

Your online account

• How do I register for an account?
• How do I login to my account?