Essential upgrade to our telephone service3 November 2021

Published 3 November 2021
We will be carrying out an essential upgrade to our telephone system on Sunday, 7 November 2021.

These litter pickers don’t miss a trick – You’re in for a treat!3 November 2021

Published 3 November 2021
Four community groups came together for a Halloween litter pick in Knottingley on Wednesday 27 October, collecting an impressive 30 bags of rubbish.

Update to Care Link services following fire29 October 2021

Published 29 October 2021
Due to a major fire at Knottingley telephone exchange on Tuesday, 26 October 2021, a number of our Care Link customers’ alarms were affected. BT has restored over half of the affected lines and are continuing to work to resolve the issues to the others still affected. Most of our customers’ alarms are now working however, we are aware some of our customers are still experiencing issues.
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Fire causing disruption to some Care Link services27 October 2021

Published 27 October 2021
Due to a major fire at the Knottingley telephone exchange on Tuesday evening, 26 October 2021, a number of our Care Link customers are affected.
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WDH named as Delivery Partner for Homes England Affordable Homes Programme 2021 / 202612 October 2021

Published 12 October 2021
WDH, alongside Community Gateway and Incommunities has been named Delivery Partners for recently appointed Homes England Strategic Partners, Together Housing.

System upgrade to our IT services. 8 October 2021

Published 8 October 2021
We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.

Free benefits review for Wakefield residents - visit a roadshow event this November8 October 2021

Published 8 October 2021
WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.

WDH bolsters mental health support for customers 6 October 2021

Published 6 October 2021
WDH is recruiting two health care support workers to provide even more support for customers with mental health and wellbeing concerns. The new roles, part of WDH’s partnership with the Wakefield Mental Health Alliance, will help to answer the increase in demand for mental health related support brought on by the COVID-19 pandemic.

Customer Service Excellence recertification awarded6 October 2021

Published 6 October 2021
WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.

When the world changed so did we...so, we could continue to meet our customers’ needs and expectations5 October 2021

Published 5 October 2021
Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.
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