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Winter edition of WDH News out now!26 November 2014

Published 26 November 2014
We're running a huge Christmas Advent Calendar competition in the winter edition of the tenant newsletter which will give tenants the chance to win a prize every day throughout December.

Help to shape district's future24 November 2014

Published 24 November 2014
People are invited to a drop-in session on Wednesday to find out how they can help to shape the future of Normanton and Featherstone by joining one of WDH's Neighbourhood Panels.

Havercroft ILS residents attend healthy living course 21 November 2014

Published 21 November 2014
Residents at Whinview Court in Havercroft are taking part in a health and wellbeing course organised by WDH and South West Yorkshire NHS Partnership Foundation Trust (SWYFT).
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Competition: Six simple steps to win an iPad and more!20 November 2014

Published 20 November 2014
We're running a mega Christmas Advent Calendar competition in the winter edition of your tenant newsletter - here are the six simple steps you need to follow to enter.
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Poster is more than just a load of rubbish!20 November 2014

Published 20 November 2014
Children from Portobello created a poster out of recycling during a Fun Day at the Castle Children’s Centre after local residents raised concerns about the amount of litter in the area.
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WDH offer timely energy switching reminder 19 November 2014

Published 19 November 2014
WDH, the social landlord behind a free local energy switching website and phone service, is reminding Wakefield residents that now’s the time to change their energy tariff or supplier.

Risk and Audit Team shortlisted for major award18 November 2014

Published 18 November 2014
Our innovative approach to risk management has seen us business shortlisted for a major international award.
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News in Brief17 November 2014

Published 17 November 2014
This is News in Brief - a weekly round up of the latest news and events affecting the Housing industry and communities in the Wakefield district and beyond.
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Cash Wise Christmas Dinner returns!14 November 2014

Published 14 November 2014
The TV adverts have started and the lights are being switched on – but the only way you know Christmas is truly coming is the launch of our ‘Cash-Wise-Christmas-Dinner’ competition!
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Family joins 100th birthday celebrations14 November 2014

Published 14 November 2014
The daughter of a WDH tenant who has celebrated her 100th birthday put her mum’s longevity down to healthy food and a calm temperament.
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WDH News | The latest news from WDH
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News

WDH and Termrim build 22 new homes on former depot site in Airedale1 March 2019

Published 1 March 2019
WDH and building contractors Termrim have built 22 new homes on WDH’s former depot site at Austin Road in Airedale.

Apprenticeship applications open Monday1 March 2019

Published 1 March 2019
Applications for our 2019 Apprenticeships will open on Monday 4 March, kicking of Apprenticeship Week.

Tenants think digital photo guide is brilliant22 February 2019

Published 22 February 2019
Tenants in Lupset have being giving their feedback on a new digital photo guide, created by our Improvements Team to help tenants understand what they can expect when having their homes improved. The guide, which can be shown on an iPad or tablet, will be used by Resident Liaison Officers during the tenant induction process to explain what will happen at every stage of the works and prompt the tenant to ask more questions. This will hopefully lead to a reduction in the number of complaints that are often received at the beginning of a scheme of works.

Helping to shape the future of electrical safety19 February 2019

Published 19 February 2019
WDH’s Les Thompson, Specialist Contracts Manager, and Jamie Burton, Electrical Operations Manager have shared best practice with others to contribute to a nationwide Code of Practice for the Management of Electrotechnical Care in Social Housing.

We’re Proud to be ‘Looking out for our Neighbours’12 February 2019

Published 12 February 2019
We are excited to announce that we are supporting a brand new community campaign from West Yorkshire and Harrogate Health and Care Partnership.

Garages available across the Wakefield district4 February 2019

Published 4 February 2019
See garages near you and register your interest online in a minute.

Foundation Grant is now open31 January 2019

Published 31 January 2019
The next WDH Foundation Grant window is now open for tenants to apply.

Information for OurPower customers30 January 2019

Published 30 January 2019
If you receive your energy from OurPower, you may be aware that the company have stopped trading.

Information for Economy Energy customers23 January 2019

Published 23 January 2019
If you receive your energy from Economy Energy, you may be aware that the company have stopped trading.

Our Tenant Satisfaction Survey is underway14 January 2019

Published 14 January 2019
Our Tenant Satisfaction Survey has started and will end on Friday 22 February 2019. You may receive a call from customer experience specialists, TLF, who are calling a sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out this survey to gather your feedback which we use to make improvements to our services. Since the last survey was carried out, we have been working hard to improve the areas that matter most to you. Keeping the promises we make to you. We have: delivered customer service training to all front line employees; reviewed our Customer Charter Standards based on what you told us was important to you; and reviewed the customer experience for your repairs service, including letting you know the most common rechargeable and non-rechargeable repairs. The way we deal with nuisance and antisocial behaviour. We have: reviewed the process for reporting antisocial behaviour and nuisance; and made sure that if you complain about antisocial behaviour and nuisance you are kept informed about the timescales you can expect for a response. Making us easier to deal with. We have launched Phase 2 of our App which enables you to track the progress of your repair; and we are looking at options for introducing Webchat to give you greater choice in the way you contact us.   Thank you for your feedback and support.
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