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Tenants think digital photo guide is brilliant

Published 22 February 2019

Tenants in Lupset have being giving their feedback on a new digital photo guide, created by our Improvements Team to help tenants understand what they can expect when having their homes improved.

The guide, which can be shown on an iPad or tablet, will be used by Resident Liaison Officers during the tenant induction process to explain what will happen at every stage of the works and prompt the tenant to ask more questions. This will hopefully lead to a reduction in the number of complaints that are often received at the beginning of a scheme of works.

Mrs Morley from Lupset, who has previously had roofing work, said: “I think the guide is brilliant. I wish we could have had something like that. I suffer with anxiety and feel that would have put my mind at ease to know that what was happening was normal. It definitely would have reduced the number of calls I made.”

The guide will be especially useful when working with tenants with low literacy levels or whose first language may not be English as it provides much more of a visual aid than the current document that is used.

Mr and Mrs Richardson added: “The guide is very useful, especially for older tenant’s like us, who many not understand technical terms. It was useful to see the step by step photos, if we had seen this it would have prompted us to talk to our neighbour about how scaffolding would affect the drive we share.”

Pervez Khaliq, WDH's Project Officer – Contracts, said: “As a business we really value feedback from our tenants, especially when this can help to improve the service we provide. I have worked on a few schemes now where tenants have mentioned that a photo guide would have been useful, so it’s great to finally have something we can try out with them.”

The guide will now be rolled out to tenants on upcoming roofing schemes and the Improvements Team is looking to create further guides for environmental works as well as schemes undergoing rendering and pointing

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Grange Park Bowling Club receives cash boost for new equipment
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Grange Park Bowling Club receives cash boost for new equipment

Published 14 June 2018

Grange Park Bowling Club in Outwood has been awarded a Community Grant of over £640 by WDH.

The club has used the money to buy a jet wash, hose, reel and shears which has improved the area massively.

Don Hall, a member of the club said: “The Community Grant has helped us buy equipment that will help us maintain the green and the tarmac around it. Before we received the grant we were using personal equipment and relying on people bringing it but now we have our own. We have a jet wash and a hose that will stretch around the green. We also have some shears to trim the edges to ensure it is tidy at all times. We have noticed since buying the new equipment that the club attracts more people and we are able to offer better services to the local community.”

Chris Croxall, WDH’s Tenant Involvement Officer said: “We are pleased to support groups like Grange Park Bowling Club. The group does a great job sustaining a really good community facility and lots of people enjoy attending which helps to create a strong community spirit.”

 

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WDH News | The latest news from WDH
wdh

News

Service access point (SAP) closure for training17 September 2019

Published 17 September 2019
Our SAPs will be closed on Tuesday 24 September at 12 noon for employee training. They will reopen on Wednesday 25 September as normal. You can pay your rent, request and track a repair or send a message using the WDH App, available on the App Store or Play Store. In an emergency you can contact us on 0345 8 507 507.
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Annual Report 2019 – Read about our latest achievements now!4 September 2019

Published 4 September 2019
We are extremely proud to launch our Annual Report 2019.
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Testing our procedures to keep tenants safe2 September 2019

Published 2 September 2019
WDH’s Compliance Team was put to the test alongside West Yorkshire Fire and Rescue Service (WYFRS) as part of a training exercise to prepare us should the worst happen.

Vote for your community heroes in our Love Where You Live Awards 2019!27 August 2019

Published 27 August 2019
Voting for the winner of our Love Where You Live Awards will open on Tuesday 27 August. You can place your votes for your community champions on the dedicated website, www.lovewhereyouliveawards.co.uk, which has information on each finalist.

WDH is Dementia Friendly!21 August 2019

Published 21 August 2019
WDH employees have raised over £400 to support Dementia UK, further confirming that WDH is committed to supporting residents and employees affected by dementia.

Service access point and HUB bank holiday closures16 August 2019

Published 16 August 2019
All of our offices and service access points (SAPs) will be closed on Monday 26 August. They will open as usual on Tuesday 27 August. You can pay your rent, request and track a repair or send a message using the WDH App, available on the App Store or Play Store. In an emergency you can contact us on 0345 8 507 507.
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Apply now for a community grant7 August 2019

Published 7 August 2019
The WDH Community Grant Scheme is now open for local community groups and voluntary clubs to apply for up to £1,500.

Service access point (SAP) closure - Friday 2 August29 July 2019

Published 29 July 2019
Airedale and South Elmsall service access points (SAPs) will be closed on Friday 2 August from 12 noon. They will open as usual on Monday 5 August.
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Survey underway23 July 2019

Published 23 July 2019
We are currently undertaking a telephone survey with tenants to find about experiences of claiming and managing on Universal Credit (UC).
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Festival of Dance a great success17 July 2019

Published 17 July 2019
A spectacular showcase of dance was performed by over 200 students at the Castleford Civic Centre last month.
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