WDH News | The latest news from WDH
wdh

News

Our Tenant Satisfaction Survey is underway14 January 2019

Published 14 January 2019
Our Tenant Satisfaction Survey has started and will end on Friday 22 February 2019. You may receive a call from customer experience specialists, TLF, who are calling a sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out this survey to gather your feedback which we use to make improvements to our services. Since the last survey was carried out, we have been working hard to improve the areas that matter most to you. Keeping the promises we make to you. We have: delivered customer service training to all front line employees; reviewed our Customer Charter Standards based on what you told us was important to you; and reviewed the customer experience for your repairs service, including letting you know the most common rechargeable and non-rechargeable repairs. The way we deal with nuisance and antisocial behaviour. We have: reviewed the process for reporting antisocial behaviour and nuisance; and made sure that if you complain about antisocial behaviour and nuisance you are kept informed about the timescales you can expect for a response. Making us easier to deal with. We have launched Phase 2 of our App which enables you to track the progress of your repair; and we are looking at options for introducing Webchat to give you greater choice in the way you contact us.   Thank you for your feedback and support.
Tags :

Take part in our Catch the Shark quiz for the chance to win £50 of shopping vouchers14 January 2019

Published 14 January 2019
To better protect you from loan sharks, we are running a competition with the England Illegal Money Lending Team (IMLT) and Leeds Credit Union. Our ‘Catch the Shark’ competition will run from Monday 14 to Sunday 20 January 2019 and you will have a chance to win one of five £50 Love to Shop vouchers.

Kick off January by being sustainably savvy3 January 2019

Published 3 January 2019
The Sustainability Team have put together a handy social media guide on saving energy for tenants throughout the month of January

Springhills Independent Living Scheme’s longest resident is over the moon with her home’s new look2 January 2019

Published 2 January 2019
Doris Cornick, 95, has recently moved back to her newly renovated flat at WDH’s Springhills Independent Living Scheme in Outwood.

Residents get in the Christmas spirit in Pontefract21 December 2018

Published 21 December 2018
Children from DeLacy Primary School and Carleton Park Junior and Infant School joined residents at Halberg House and Eastbourne Independent Living Scheme for carols and Christmas cheer. Residents sat back and enjoyed listening to the children sing favourites like including Jingle Bells and We Wish You a Merry Christmas. Some even joined in! One resident said: “Listening to the children sing fills us all with happiness and lifts our festive spirits. I look forward to this event every year.”
Tags :

Police bike team get funding boost by WDH20 December 2018

Published 20 December 2018
A police bike team, which has caught hundreds of rogue riders, is to operate seven days a week for the first time following major investment from WDH.

Scouts group perform for residents at Silkstone Court17 December 2018

Published 17 December 2018
Children from 1st Altofts Scout group - spanning Beavers, Cubs and Scouts - entertained residents at Silkstone Court on Thursday with festive Christmas songs. The residents enjoyed classics such as Jingle Bells and Walking In A Winter Wonderland, joining in as the children sang. “The Beavers, Cubs and Scouts really enjoyed their evening with the residents of Silkstone Court, and the residents seemed to relish the chance for a good old sing-song. It just goes to show that you’re never too old to enjoy singing Jingle Bells!” said Kim Hiscocks, Scout Leader.
Tags :

WDH supports emergency food banks13 December 2018

Published 13 December 2018
WDH and Outwood Grange Academy Trust have donated £1000 each to make sure foodbanks are stocked in the lead up to the Christmas holidays.

SAP closure (Friday 14 December)13 December 2018

Published 13 December 2018
Our SAPs will be closed tomorrow (Friday 14 December) and will reopen on Monday 17 December as normal. OneCALL are available 24 hours a day on 0345 8 507 507 for urgent enquiries about estate management and repairs. You can pay your rent using our online payment site, or by calling OneCALL or at any newsagents, convenience store or petrol station displaying the PayPoint sign. You can also pay your rent by registering for an online account, where you can manage all aspects of your tenancy. For more information, visit the tenant area of WDH.co.uk here.
Tags :

WDH’s Christmas Competition is back with 12 days of prizes30 November 2018

Published 30 November 2018
We are launching our popular Christmas Competition on 1 December 2018 and giving you the chance to win one of 12 great prizes. It’s easy to enter you just need to download the latest version of the WDH App.
Tags :
Back to top
WDH News | The latest news from WDH
wdh

News

Community Hubs offering support26 March 2020

Published 26 March 2020
Community Hubs are providing help to those who need it across the Wakefield district. They have volunteers and a range of support to help those affected by the coronavirus outbreak. They are working with the Council and others to support communities during this crisis.
Tags :

Update from Chief Executive, Andy Wallhead25 March 2020

Published 25 March 2020
I’m sure you will agree, the pace at which the coronavirus pandemic situation has taken hold has been phenomenal.
Tags :

Homesearch 24 March 2020

Published 24 March 2020
Please note that due to the rapidly changing situation we are currently facing due to the outbreak of COVID-19, the last Homesearch cycle will close on Wednesday 25 March 2020 in the morning
Tags :

Update from Andy Wallhead, Chief Executive: Monday 23 March 202023 March 2020

Published 23 March 2020
I would firstly like to thank you for your understanding at this difficult time. Whilst I understand many of you are concerned about what lies ahead, the support and respect you continue to show our employees is valued by us. I am sure you can appreciate the difficult decisions we are having to make at the moment as the number of people self-isolating and the number of people contracting the coronavirus continues to rise. We will do everything we can to protect you, our employees and the homes you live in.
Tags :

A message from our Chief Executive - Coronavirus update19 March 2020

Published 19 March 2020
I’d like to take this opportunity to let you know that you, our customers, are our highest priority.
Tags :

Coronavirus - Frequently Asked Questions19 March 2020

Published 19 March 2020
Frequently Asked Questions
Tags :

Worried about paying your rent?19 March 2020

Published 19 March 2020
Your contractual rent will continue to be charged as usual, however WDH is committed to ensuring that no tenant faces the added concern of losing their home as a result of Coronavirus.
Tags :

Information regarding handing in keys during the COV-19 outbreak19 March 2020

Published 19 March 2020
If you are posting keys for a WDH property please make sure you do the following.
Tags :

Office closures17 March 2020

Published 17 March 2020
  As information and advice regarding coronavirus continues to change frequently, we have taken the decision to reduce the amount of face to face contact between employees and tenants to minimise the risk of spreading the virus. We want to make sure that tenants and employees are kept safe and well so we have put a number of measures in place to minimise the risk of exposure to the virus for you and our employees. With regards to the services you can expect from us, we will continue to support tenants and visit homes to carry out repairs where it is safe to do so. If we do need to postpone a visit, we will contact you to let you know. These steps are necessary to reduce the impact on WDH, reduce the spread of the virus and ensure that you receive the services and support you need. From Wednesday 18 March 2020, we will close our receptions, service access points and Hubs across the district. If you need to speak to us, please call us on 0345 8 507 507 or send your enquiry through our online forms. If you are displaying symptoms of the coronavirus, or you have been advised to self-isolate, please let us know if you have an appointment with us, have reported a repair or are expecting a visit from us. Please use the following links for the latest information on the virus: NHS 111 Public Health England We will continue to monitor the situation and will update this page if the situation changes.  
Tags :

Our Love Where You Live Awards are back!16 March 2020

Published 16 March 2020
Young achievers and community heroes in the Wakefield district who make a positive difference to our communities will be celebrated in our ninth annual Love Where You Live awards. You are invited to nominate people for the hard work they put in to make the Wakefield district a better place to live. This year the contest will feature eight categories, with each of the shortlisted finalists in with the chance of winning a prize of £200, £100 or £50 thanks to our sponsors Sodexo. Following feedback from last year’s awards, in 2020 we see the return of our working with young people category, which celebrates the work of individuals and groups across the district working with young people to help them reach their potential and make a difference. Our Best Garden award is now open to groups as well as individuals, so if you know of any community gardens make sure to nominate them! Last year, the awards were completely digital and we received over 70 nominations and over 13,000 votes for our finalists! WDH Chief Executive, Andy Wallhead said: “Our Love Where You Live Awards are a community-wide celebration of people who make this a district to be proud of and they become more successful every year. It is important that we celebrate the hard work and dedication that these people put into making their neighbourhoods friendlier, safer and even more enjoyable places to be. You can nominate yourself or anyone you think deserves recognition for their efforts.” To nominate a person or a group for a Love Where You Live award, please complete the form on our dedicated website. If you need help to complete your nomination form please call 0345 8 507 507 and one of our Digital Angels can arrange to meet you and help or visit your nearest Service Access Point and one of our employees will help you. You really can make a difference. So get online and nominate for your community heroes. Nominations close 7 August 2020.    
Back to top