Logout or return to tenant home page

What is an emergency repair?

Emergency repairs

Emergency repairs have an immediate health and safety risk to you, your home or your neighbours.

Emergency repairs are:

  • Flood or fire
  • Smoke alarms sounding or not working
  • Blocked and overflowing drains
  • A blocked toilet (where there is only one toilet)
  • Serious structural damage
  • Complete loss of electricity supply
  • Complete heating or hot water failure
  • Failure of a warden alarm / call system
  • Being locked out of the property (For example: if the lock is faulty or key snaps in the lock. This does not include loss of keys.)
  • Your property is insecure such as unable to close windows or external doors.

For emergency repairs phone OneCALL 0345 8 507 507 (open 24 hours a day, every day). We aim to respond to emergency repairs within 24 hours.

If your repair is not an emergency please complete the online Log a repair form.


repair ; how long ; times ; emergency ; fix ; replace ; fault ; report ; response ; Emergency