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What is an emergency repair?

Emergency repairs

Emergency repairs have an immediate health and safety risk to you, your home or your neighbours.

Emergency repairs are:

  • Flood or fire
  • Smoke alarms sounding or not working
  • Blocked and overflowing drains
  • A blocked toilet (where there is only one toilet)
  • Serious structural damage
  • Complete loss of electricity supply
  • Complete heating or hot water failure
  • Failure of a warden alarm / call system
  • Being locked out of the property (For example: if the lock is faulty or key snaps in the lock. This does not include loss of keys.)
  • Your property is insecure such as unable to close windows or external doors.


For emergency repairs phone OneCALL 0345 8 507 507 (open 24 hours a day, every day). We aim to respond to emergency repairs within 24 hours.

If your repair is not an emergency please complete the online Log a repair form.

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