I think I have damp – what should I do? Identifying and prevention of condensation and damp. We want to make sure that your home is dry, warm and free from damp and condensation. Sometimes, problems with condensation is mistaken for damp. To understand the difference, watch the video below which explains what damp is and what can cause it. Condensation is easier to tackle. For more information on managing condensation in your home, visit our Condensation page in your customer account. If you think you have issues relating to damp in your home, contact OneCALL on 0345 8 507 507. Keywords damp ; condensation ; water ; rising damp ; steam ; mist Related links Preventing damp and condensation in your home