Logout or return to tenant home page

Hot water safety advice

Problems you may encounter with your hot water system

Hot water poses a significant health and safety risk. You should contact OneCALL immediately if you have excessively hot water and switch off your hot water system.

Contact us if you have:

  • Excessively hot water coming out of the hot taps.
  • Excessive noise or ‘bubbling’ from the hot water cylinder.
  • Hot water coming out of cold water taps.
  • Steam, moisture or condensation in the roof space or cylinder cupboard.
  • Watch out for warm or hot water coming from the overflow pipe (the pipe is usually found outside the house, up near the roof or through an outside wall at high level).

Call OneCALL on 0345 8 507 507 if you experience any of these conditions.


hot ; water ; scalding