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What do I do if I’ve been visited by a bogus caller?

Reporting a bogus caller

If you believe you have been visited by a bogus caller you should call the West Yorkshire Police non-emergency number 101 to report the incident.

Some criminals impersonate others to carry out crimes. These bogus callers can be quite convincing and will try and talk their way into your home.

There are a number of steps you can take to prevent a bogus caller carrying out a crime in your home:

  • Check to see who is at your door by looking through your front window or by using a door viewer if you have one.
  • Only open the door when you have put the chain or door bar restrictor on.
  • Always make sure that visitors are who they say they are.  All our employees, officers from the police, gas, electricity and water companies wear identification badges – ask to see this before you let them in.
  • If you are in any doubt, suggest that the caller should come back later.  You can then check their story by phoning the organisation or company they claim to represent.
  • Check any phone number they give you in your own phone directory.  Do not rely on the number on their card. 
  • Always lock the back door before opening the front door.
  • Let the police and your neighbours know if you have had a suspicious caller at your door.
  • Emergency situations can arise, so do not leave the chain or door bar restrictor on all of the time as this may cause a delay. Only put these on before answering the door.


Stop - check your back door (if you have one), lock it and take the key with you.

Chain-  put your chain or door bar restrictor on – it’s a useful barrier while you identify who they are.

Check - check their details before you let them into your home.


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