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How do I report a repair?

How to report a repair

There are two types of repair – emergency and general. 

For emergency repairs

Phone OneCALL 0345 8 507 507 (open 24 hours a day, every day). Check what is an emergency repair.

We aim to respond to emergency repairs within 24 hours. 

For general repairs

You can check our Repairs and Maintenance Guide for Tenants to find out which repairs we are responsible for and which you are responsible for.

If the repair is our responsibility contact:

  • Email or phone OneCALL 0345 8 507 507
  • Visit our Wakefield or Pontefract hubs.
  • If your home is a Shared Ownership Property phone 01977 788830.

For general repairs, response times vary by the type of work that is needed but, at present, some of these are taking longer to complete than we would like.

In all cases, you will get a text message when your repair request has been allocated to the relevant tradesperson. The tradesperson who will carry out your repair will contact you before attending to find out more details about the repair. They will also agree a convenient time to visit your property to carry out the work.

We intend to complete the repair on the first visit. However, if we need to order more materials or to involve other tradespersons, you will be kept informed of the progress of the repair by text messages for significant stages of the repair.



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