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How do I report a repair?

How to report a repair

There are two types of repair – emergency and general.

  • We aim to respond to emergency repairs within 24 hours.
  • Response times vary by trade for general repairs.

The person you are reporting the repair to will be able to give an approximate time a trades person will call.  In all cases, the trades person who will carry out your repair will contact you before attending to find out more details about the repair. They will also agree a convenient time to visit your property to carry out the work.

If the repair is our responsibility contact:

For emergency repairs

Phone OneCALL 0345 8 507 507 (open 24 hours a day, every day). Check what is an emergency repair.

For general repairs


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