On Your Street 2023

Last year, WDH colleagues went out and about in our communities, visiting all our tenants as part of our On Your Street project.

We loved the chance to catch up with our customers and we heard that many tenants valued it too so that's why On Your Street is back for 2023!

"I think On Your Street is really good because you can express opinions, you can express worries and concerns and you know you're actually speaking to somebody rather than going to an office and leaving a comment that might not even get back to you. That face-to-face contact is good."

From Monday, 5 June we'll be hitting the pavement to knock on the doors of all 32,000 WDH homes to talk to you and your neighbours about our Customer Charter and how we can support you. Stay up to date with when we'll be On Your Street by following our Facebook page.

Collage of our teams standing for photos while out on your streets

Last year a whole lot of talking brought about a lot of great things, like...

  • We made 40,953 visits and phone calls because not everyone is home first time!
  • 13,535 surveys were completed either in person, over the phone or online.
  • Everyone is facing challenges and many of our tenants are struggling. We visited to offer that support and 5,749 people asked for it.
  • 549 needed emergency support.
  • We responded to 675 requests for money, benefit, and debt advice from customers.
  • We got 7,617 comments from 13,535 tenants and some of the improvements made as result were: installing swing gates to reduce anti-social behaviour; providing off street parking in places where we can; holding 'days of action' with groups and other agencies to make improvements to estates and increase recycling; increasing security in and around some apartment buildings; and much more.

We can't wait to see you On Your Street!