Worried about paying your rent?

Published 19 March 2020

The Coronavirus pandemic is currently impacting many aspects of all our lives and is a concern to us all. We will look to support any tenant impacted by Covid-19, however there are currently no plans for a rent holiday. Your contractual rent will continue to be charged as usual, however WDH is committed to ensuring that no tenant faces the added concern of losing their home as a result of Coronavirus. 

If you are struggling with your money or household bills, our Cash Wise team can provide help and support. You can self-refer to cash wise on the Cash Wise website. You can also speak to your debt officer or the debt team to come to an acceptable arrangement which takes into account the challenges we all currently face. We can also look to access appropriate grants on your behalf.   

If your financial circumstances have changed as a result of the Coronavirus, you may need to contact the DWP or the local authority Housing and Council Tax Benefit Service in your area for advice in relation to any support you may now be entitled to. You can contact Universal Credit on 0800 328 5644 for advice, or check your eligibility and apply online on gov.uk Universal Credit. There are also useful guides relating to Universal Credit at gov.uk and our own self-help videos around Universal Credit are available here. 

If you are self-isolating, there are still a number of payment methods available which do not require contact with anyone else, such as: 

  • Setting up a direct debit  - for more information contact OneCALL on 0345 8 507 507.
  • Contacting our automated phone payment line 24 hours a day on 0344 9 020 900.
  • Visiting the WDH online payment website.
  • Telephoning our debt team on 01977 724464 or OneCALL on 0345 8 507 507. 

If your income is affected by Coronavirus these are the steps to take:

Step one: Contact DWP or the local authority housing in the first instance for help and advice.

Step two: Contact the Debt Team to discuss different ways of payment.

Step three: If you are struggling to budget or need any extra help, you can contact our Cash Wise Team for support.

Please note: The OneCALL team can only offer guidance or point you in the right direction.

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