On Monday, 22 November we will be launching our Experiences of Universal Credit telephone survey to better understand the issues customers face when accessing UC payments and how we can improve the way we support customers.
On behalf of WDH, a company called Feedback Market Research will be calling tenants who have made a UC claim over the past months.
The survey should take around 15 minutes to complete and as a thank you, participants will be entered into a prize draw to win £50 in shopping vouchers.
By speaking to tenants who have made a UC claim over the last few months, we want to gain a better understanding of your experience in making a claim and how we can best support you throughout the transition onto UC.
If you have any questions or want to find out more information about the survey, please contact Stuart Rodger by emailing firstname.lastname@example.org or by calling 01977 788692.