wdh

News

The Pontefract Hub is now open!9 May 2018

Published 9 May 2018
The Hub will support our customers to access more services online independently or with the help of our trained Digital Angels.
Tags :

Bank holiday opening times29 April 2018

Published 29 April 2018
All of our offices and service access points (SAPs) will be closed from Friday 4 May and will reopen on Tuesday 8 May.
Tags :

Service access point (SAP) closure for training (Thursday 3 May at noon) 23 April 2018

Published 23 April 2018
Our SAPs will be closed on Thursday 3 May at 12 noon for employee training. They will reopen on Friday 4 May as normal.
Tags :

WDH and Termrim build 20 new homes in South Kirkby6 April 2018

Published 6 April 2018
WDH and building contractors Termrim have built twenty new homes in South Kirkby and made improvements for local residents.

Residents at Queen’s Avenue get in the Easter spirit4 April 2018

Published 4 April 2018
Residents at Queens Avenue Independent Living Scheme got together to celebrate Easter and create festive cards and hats.

Set to share best practice for ModernGov4 April 2018

Published 4 April 2018
The Debt and Cash Wise teams will present to over 40 professionals from across the housing sector in London on 24 April.
Tags : ,

New and improved service access point (SAP) coming to Pontefract soon!15 March 2018

Published 15 March 2018
Don’t forget, our Pontefract SAP is closed for refurbishment for eight weeks.
Tags :

Eco-friendly prize for top energy saving tips13 March 2018

Published 13 March 2018
WDH’s Sustainability Team handed over a hamper full of eco-friendly products to two lucky tenants as part of Fuel Poverty Awareness Day last month.

New and improved service access point (SAP) coming to Pontefract soon!9 March 2018

Published 9 March 2018
Pontefract SAP will be closing from Monday 12 March 2018 for approximately eight weeks whilst we refurbish and improve the facilities.

Our Love Where You Live Awards are back for a seventh year!5 March 2018

Published 5 March 2018
Young achievers and community heroes in the Wakefield district who make a positive difference to our communities will be celebrated in our seventh annual Love Where You Live awards.
Back to top
WDH News | The latest news from WDH
Value for Money Statement launched
wdh

News

Value for Money Statement launched

Published 6 October 2016

We are proud to launch our Value for Money (VFM) Annual Assurance Statement 2015/16. Providing VFM is an essential part of everything we do, whether it’s recruiting the right people, delivering better services, getting the best deals from suppliers or working jointly with partners and groups. 

Our VFM Annual Assurance Statement shows how VFM is embedded into our business, to ensure we deliver our agreed priorities in the most cost effective way. 

Over the past 12 months we have achieved a lot and enjoyed successes such as being recognised as one of Europe’s best businesses receiving the EFQM Excellence Award and being shortlisted for the Business in the Community Award for our WDH Academy, Cash Wise and Work Placement Projects. 

Highlights of our work in 2015/16 include investing £28 million in building and acquiring 356 new homes across the Yorkshire Region and creating £4.9 million in efficiencies that is re-invested into our communities.

In 2015/16 our costs per property for responsive repairs reduced by almost £40 to £376.13 from the previous year and 86% of customers surveyed told us they think their rent provides value for money, which is a 2% increase on last year.   The number of complaints received has reduced from 39 in 2014 / 2015 to 27 in 2015 / 2016, which reflects the satisfaction with our services.  Although our former tenant rent arrears are comparatively high, we have introduced a new team and write-off policy to help improve performance. 

Antisocial behaviour is a priority for our tenants and our higher than average spend per property reflects this, however we have reduced the average cost per property as well as cost per case. In 2015 / 2016, we built and acquired 356 new homes, which is more than previous years, but we know this still needs to increase.

We set ourselves ambitious targets every year to maximise VFM in everything we do. This VFM Annual Assurance Statement has been launched following consultation with our tenants. You can have your say on what value for money means to you through our VFM feedback form. 

 

Back to top