Update from Andy Wallhead, Chief Executive: Monday 23 March 2020

Published 23 March 2020

I would firstly like to thank you for your understanding at this difficult time. Whilst I understand many of you are concerned about what lies ahead, the support and respect you continue to show our employees is valued by us all. I am sure you can appreciate the difficult decisions we are having to make at the moment as the number of people self-isolating and the number of people contracting the coronavirus continues to rise. We will do everything we can to protect you, our employees and the homes you live in.

As a responsible landlord and employer we must consider how we deliver our services and protect employees as our workforce reduces and we potentially face a national lockdown.

As I said in my message over the weekend, your safety is paramount and we will never leave you in an unsafe home, however we need to prioritise the work we are able to do. Therefore, from today, we may need to postpone repairs and other services that are non-essential. We will still provide the same emergency response service we always have and you can still contact us 24 hours a day, seven days a week through OneCALL, however you may experience longer waits than usual. Please do bear with us.

Our Care Link customers can still rely on us to answer their calls and respond  appropriately where we can keep them and our employees safe.

Anyone concerned about their income following the impact of coronavirus can still seek support from Cash Wise and our Debt Team and we will do whatever we can to support you at this unprecedented time.

During this time please do not send any urgent enquiries to us by post as we will not be able to process these promptly. Please send your enquiries by email, using our online forms or call us for advice on 0345 8 507 507.

Please continue to check our website for updates and follow the guidance issued by UK Government. We must do all we can to minimise the spread of this virus.

Thank you for your understanding.

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