TPAS Exemplar reaccredited

Published 28 September 2021

Following this rigorous independent assessment process, WDH has been reaccredited with the Tpas Exemplar accreditation, for a further three years.

The Tpas Exemplar accreditation is awarded for resident engagement in the housing sector and recognises long standing good practice and organisations who have been awarded the Tpas accreditation three times. It provides an independent view of the services a housing association offers to its customers in terms of effective tenant and community engagement. It highlights areas of strength and also ways in which organisations can improve their services.

Paddy Needham, WDH’s Service Director – Corporate Services, said: “This is a fantastic result especially given this is the first time we have been assessed against Tpas’ new National Engagement Standards, which have been strengthened to further emphasise the importance of the tenant’s voice.

“We were the first housing association to be awarded the Tpas Exemplar accreditation in 2019 and we have seen a lot of changes since then. Most notably this has been around the importance of effective engagement and involvement, with the publication of the Social Housing White Paper and the National Housing Federation’s Together with Tenants initiative.

“With any assessment, this also continues to be a learning opportunity for us. We welcome the feedback and recommendations from Tpas, our employees and tenants as part of the process, which will enable us to continue to improve.”

Tpas membership enables WDH to experience and learn from good practice and to promote continuous improvement across its own approach to resident involvement. WDH works in a way which is consistent with the Seven Key Activities contained in the framework of Tpas’ National Engagement Standards. Maintaining these standards leads to positive outcomes for residents.

Jenny Osbourne, Tpas Chief Executive, added: “The Tpas Exemplar recognises that WDH have achieved our accreditation three times. This demonstrates a long term commitment to striving to listen to tenants’ priorities. We are delighted to accredit WDH for a further three years.”

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