WDH News | The latest news from WDH
WDH News | The latest news from WDH
WDH News | The latest news from WDH
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WDH News | The latest news from WDH
WDH News | The latest news from WDH
WDH News | The latest news from WDH
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WDH News | The latest news from WDH
WDH News | The latest news from WDH
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Telephone issues23 July 2020

Published 23 July 2020
We’re currently experiencing problems with our telephone system which is causing some delays. Please bear with us whilst we work to resolve the issue. If your call is not an emergency then it may be best to call back later today.  You can still contact us by email at onecall@wdh.co.uk Your patience is appreciated. Thank you  
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The Big Thank You16 July 2020

Published 16 July 2020
It was inspiring this week to see our employees recognised, alongside so many other local heroes, as part of 'The Big Thank You' campaign. Local editions of the Wakefield Express praised our employees and those groups and individuals continuing to support the district during the coronavirus pandemic. Our employees have gone over and above to support our communities throughout the crisis in very difficult times, so it is fantastic to see them getting the recognition they so rightly deserve.
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Debt Team will soon be offering face to face support13 July 2020

Published 13 July 2020
Over the next few weeks, we will be reintroducing visits by the Debt Team to provide face to face intensive support to people who need help with their rent account.
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Don't suffer in silence, get in touch.10 July 2020

Published 10 July 2020
As you may already be aware we are pleased to have reintroduced a number of our services over the last few weeks and this is a great step forward for us, marking the return of some normality for you and our employees. I appreciate that many of you will still be nervous about welcoming people into your home but I can assure you we will only do so safely and have introduced additional safety and hygiene measures to keep you and our employees safe. Whilst we may be seeing the opening of pubs and restaurants across the district, we are aware that for many people it will be some time before they feel able to return to every day life. For some this may be down to nervousness around the virus, and for others it may be a result of the impact the pandemic has had on work and finances. For those of you who have been impacted in this way I would like to encourage you to get in touch. We have a range of services available including Employment Advisors who can help if you are currently unemployed, facing unemployment or looking for another job. They can provide great advice and support, whatever your situation. For anyone who is worried about money, we have a number of support services including Cash Wise who can help with budgeting, benefits and accessing financial help or food parcels. Our Debt Team are also available to provide support if you are concerned about paying your rent. If you are worried, please don’t suffer in silence. Contact us and we will discuss which of our services can make life a little easier.  
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£520 million deal to build and improve homes 25 June 2020

Published 25 June 2020
Housing Association, WDH, has secured funding to build over 5,000 new homes, more than double what was originally planned and deliver its Business Strategy with the help of partners Royal Bank of Scotland (RBS), Santander and The Housing Finance Corporation (THFC).

This week we opened our doors19 June 2020

Published 19 June 2020
For those of you who braved the high street this week, you may have seen that, whilst we didn’t have queues to compete with Primark, our Hubs and Service Access Points (SAPs) were open. As I am sure you can appreciate, this is not a decision we have taken lightly. We put a lot of careful consideration into how we could open safely and ensure that both you, our customers, and our employees are safe.
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Thank you for your feedback12 June 2020

Published 12 June 2020
Firstly, I’d like to thank all of you who took the time to give us your feedback through our recent tenant survey. We are using your feedback to prioritise the remobilisation of our services. As I said in my message last week, we will be starting to reopen our Hubs and Service Access Points across the district shortly, so that those of you who need to speak to us face to face can do so, but in a safe environment. Some of the other things you said were important to you included our grounds maintenance service, which returned last month and is now operating a full service, and our repairs and maintenance service. Whilst we have been focused on carrying out emergency repairs only throughout the lockdown period, we are now looking at how we can reintroduce essential repairs and maintenance services in a way that is safe for both our customers and our employees. We hope to resume essential repairs and maintenance later this month and appreciate the patience and understanding you have shown.
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Major system upgrade10 June 2020

Published 10 June 2020
From Sunday 14 June until Friday 19 June 2020 we will be carrying out a major system upgrade.

Resuming services...what is important to you?1 June 2020

Published 1 June 2020
As our Prime Minister announces further measures to relax the lock down we have all found ourselves in over the past months, at WDH we are continuing to look at ways that we can continue to reintroduce services safely and gradually. I asked last week for your feedback on what you think we should prioritise first. Which services do you think need to be made available to you sooner rather than later? There is still the opportunity to give us your feedback by completing this short, five question survey. I hope you will share your views with us so that we can make sure that we get it right. Complete the survey now.
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Share your views on the services you need22 May 2020

Published 22 May 2020
As we continue to find ourselves in these unrecognisable circumstances, I want to let you know that we are listening and your safety and security is at the forefront of everything that we are doing here at WDH. As we are now looking to the future and beginning to bring some of our services back into action, I’m keen to gather your views.
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WDH News | The latest news from WDH
Stay at home. Protect the NHS. Save lives.
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Stay at home. Protect the NHS. Save lives.

Published 9 April 2020

9 April 2020

The bank holiday and extended weekend will soon be upon us and, with the good weather we’ve been having, it is tempting for all of us to stretch the guidance a little bit to visit family, join friends in the garden or visit some of our local parks. However, I must urge you continue to support our NHS and follow the advice that has been given. It is only by following the guidance that we can stay healthy and maintain some element of freedom as part of daily exercise.
 
Over 60,500 people have now tested positive for the virus in the UK, with over 7,000 having lost their lives, and we have now reached 200 cases in our district. This continues to rise, though we are assured that our social distancing efforts are having a positive impact.
 
Since the UK Government announced the national lockdown and social distancing measures have been enforced, our Community Safety Team has been working tirelessly to deal with the increased number of antisocial behaviour reports. This includes a rise in reports of people gathering at properties. We are doing everything we can to keep tenants safe at this difficult time, so please think twice before leaving home this weekend unless it is absolutely necessary for essential work, essential shopping or part of your daily exercise. We are doing what we can to protect you so please help us at this difficult time.
 
Any visits we need to make to your home will be carried out safely and in line with government guidance, observing social distancing, and some of you may shortly receive a letter regarding your annual gas service. If your service is due we will contact you and ask you about your current circumstances and whether you are self-isolating. The annual service is a legal requirement so please be assured that we are doing everything we can to keep you and your home safe, and please do allow us entry where you can.
 
As always, our teams will be working over the weekend to provide any support services or emergency repairs you might need so please do get in touch if you need us. Please also remember that we have a range of support available to you when you need it. You are not alone in this and we will do all we can to help you.
 
This weekend the single most important action you can take is to stay at home. Protect the NHS. Save lives.
 

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