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WDH and Tenants Working Together

Published 1 May 2020

Since lock down started in March, I have been moved by the way the district and particularly WDH and you our customers have come together to support each other at this challenging time.

Many of our employees have been continuing to work supporting you, our tenants, whilst spending their free time sewing scrubs, face masks and kit bags, to support our NHS and care home workers, making sure the most vulnerable in our community are able to be cared for. Our employees have also gone above and beyond to support local foodbanks and other charity services to offer provisions in addition to food such as milk and boxes for distributing food parcels.

I have seen much community spirit over the past weeks and it makes me exceptionally proud of the Wakefield district and its communities. Whilst people are volunteering their own services, in their own time, we have also committed our support as an organisation to lending a hand to other agencies to deliver the services people need. This includes working closely with Wakefield Council to ensure that every resident who feels lonely or isolated, or simply needs someone to talk to, is supported by our Social Investment Team. No one should feel alone at this time and if any tenants feel they need a little extra support they should contact us. Where we can help, we will help.

We’ve also been drawing on our already strong relationships with our local policing teams to keep our estates and communities safe places to live, providing support to people who are subject to criminal and antisocial behaviour. Our seconded Police Officers (Tenancy Support Team) are in daily contact with the Community Safety and Estate Management Teams to make sure that they are well informed and can take action quickly when needed. In these difficult times this has involved our teams taking action on a number of issues including people and households breaching Government guidelines over safe distancing and other forms of antisocial behaviour. Our teams continue to be out on our estates every day tackling these problems and to give reassurance to those who are most affected.

We are aware that in these stressful, uncertain times you may be concerned about the potential increase in domestic violence. This is a very real concern for those affected and one which we take very seriously. This is why we’re working closely with Wakefield Domestic Abuse Service to support any WDH households who may be at risk and who they are also supporting. If you or someone you know is a victiom of domestic violence, you can find out what to do and where to find support here

Whilst we are still very much focused on supporting tenants and working with others to make sure the very best support is offered to our communities across the district, we are also looking at what services can be resumed as soon as possible. Some services that we have already been able to get back into action include our Electrical Testing programme. However, this will only be carried out where it is safe to do so for both you, our tenants, and our employees. We have also been able to begin grass cutting again on WDH estates, with the support of our grounds maintenance partner Sodexo. The teams are working within social distancing guidelines so, please if you do see them, give them a wave but keep your distance.

At times like this it is more important than ever to work together, which is why we are supporting the #StillHereToHelp campaign and showing that #WakefieldCares with our partners at the NHS. We are all still here to help you and together we can get through this and come out stronger.

Thank you for your support at these difficult times. We are doing our best to help you and your families and are working to resume our services as quickly as possible.

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