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Be safe this Bonfire Night– don’t build your own. 4 November 2021

Published 4 November 2021
This year, we are fully supporting the West Yorkshire Fire Service (WYFS) by asking people to attend organised bonfire events this November, instead of creating their own bonfires following safety concerns.

Essential upgrade to our telephone service3 November 2021

Published 3 November 2021
We will be carrying out an essential upgrade to our telephone system on Sunday, 7 November 2021.

These litter pickers don’t miss a trick – You’re in for a treat!3 November 2021

Published 3 November 2021
Four community groups came together for a Halloween litter pick in Knottingley on Wednesday 27 October, collecting an impressive 30 bags of rubbish.

Update to Care Link services following fire29 October 2021

Published 29 October 2021
Due to a major fire at Knottingley telephone exchange on Tuesday, 26 October 2021, a number of our Care Link customers’ alarms were affected. BT has restored over half of the affected lines and are continuing to work to resolve the issues to the others still affected. Most of our customers’ alarms are now working however, we are aware some of our customers are still experiencing issues.
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Fire causing disruption to some Care Link services27 October 2021

Published 27 October 2021
Due to a major fire at the Knottingley telephone exchange on Tuesday evening, 26 October 2021, a number of our Care Link customers are affected.
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WDH named as Delivery Partner for Homes England Affordable Homes Programme 2021 / 202612 October 2021

Published 12 October 2021
WDH, alongside Community Gateway and Incommunities has been named Delivery Partners for recently appointed Homes England Strategic Partners, Together Housing.

System upgrade to our IT services. 8 October 2021

Published 8 October 2021
We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.

Free benefits review for Wakefield residents - visit a roadshow event this November8 October 2021

Published 8 October 2021
WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.

WDH bolsters mental health support for customers 6 October 2021

Published 6 October 2021
WDH is recruiting two health care support workers to provide even more support for customers with mental health and wellbeing concerns. The new roles, part of WDH’s partnership with the Wakefield Mental Health Alliance, will help to answer the increase in demand for mental health related support brought on by the COVID-19 pandemic.

Customer Service Excellence recertification awarded6 October 2021

Published 6 October 2021
WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.
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Partnership helps ease patient discharge in Wakefield hospitals
wdh

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Partnership helps ease patient discharge in Wakefield hospitals

Published 4 April 2022

Between April 2021 to December 2021, Wakefield District Housing (WDH) has worked in partnership with the Wakefield Mental Health Alliance to help over 150 people get safely discharged out of hospital.

The Housing Co-ordinator Partnership works with Mid Yorkshire Hospital Trust (funding for this post is provided through the Wakefield CCG) and South West Yorkshire Partnership NHS Foundation Trust, with the aim of supporting patients to be safely discharged from hospital when they are well enough.

Established in April 2018, 94% of patients who have received the service have been discharged back into the community without any delays, freeing up much needed hospital beds and relieving pressures on the local health services and NHS during the pandemic.

WDH’s Housing Co-ordinators, based at both Mid Yorkshire and Fieldhead hospitals, help patients who are fit to be discharged but may have housing issues preventing them from leaving hospital safely. Those issues could include having no home to go to, needing adaptations to their home or simply needing extra wellbeing support. The Housing Co-ordinators help provide what’s needed, including help with applications, arranging repairs or adaptations, and signposting to other partners when needed.

Early patient intervention and support ensures housing barriers can be addressed and resolved in a timely manner. Since its inception the partnership has helped over 600 patients to either move into new accommodation or to return home safely with the right support in place.

One patient, who worked with one of WDH’s Housing Co-ordinators, said: “Thank you so much for helping me find new accommodation for when I was well enough to leave hospital. I’m extremely grateful to finally have a new home to look forward to. I am over the moon and will be forever grateful for all the support in helping change my life. I am looking forward to a fresh start in a new home in a new area.”

Regionally the programme has received recognition from the West Yorkshire Health and Care Partnership and featured in the ‘Housing for Health’ report published in October 2020. This has prompted further research into the links between housing and health, and interest from other areas to replicate the model. The service was also nominated for the Resident Support / Advice Programme of the Year at last year’s Northern Housing Awards; and is currently shortlisted in the Best Mental Health Partnership category at the Health Service Journal (HSJ) Awards held later this month.

Sean Rayner, Director of Provider Development at South West Yorkshire Partnership NHS Foundation Trust said: “I am delighted that the Mental Health Alliance has been able to jointly fund and support the Housing Co-ordinator post at Fieldhead, and that they are achieving great outcomes for our patients and for local people. This innovative approach is making sure that when patients leave hospital it is at the right time for them, and that they are supported to live well in their communities with housing that suits their needs. I am proud that this joint initiative is making a difference to the lives of so many.”

Andrew Wallhead, Chief Executive at WDH, said: “We know that person centered care co-ordinated in and around an individual’s home helps a patient recover better after being in hospital. Our partnership approach and the Housing Coordinators at Fieldhead and the Mid Yorkshire Trust hospitals, continues to help to reduce delays to discharge due to housing issues and helps people get the right accommodation and support they need allowing them to return home safely and reduce the chances of readmission. The value of this service has been recognised and I am pleased to say that they are both now permanent positions in their respective hospitals with funding streams in place to continue to help remove housing related barriers that are preventing a timely discharge for patients."

 

                                              

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