wdh

News

Latest updates on our services

Published 26 March 2020

During these uncertain times, the health and wellbeing of our tenants and employees is our highest priority.
Please rest assured that we will never leave you in an unsafe home.
 
In response to the Government guidance regarding Covid-19 (coronavirus) we have had to implement a number of changes to how we deliver our services, none of which will affect your safety and security.
 
The information below will be updated as the situation changes.
 

Adaptations and Wellbeing
 
Our team of Wellbeing Caseworkers and Mental Health Navigators are continuing to provide phone support to customers to help them maintain their general wellbeing during this difficult time.
 
We will continue to provide minor urgent adaptations to our properties to help keep tenants safe in their homes.

 
Care Link 

Our Care Link Teams are still working to take emergency calls and coordinate any necessary response from family and or the emergency services. 
 
Tenants living in our independent living schemes are still being supported, with our employees on site, however, social distancing advice is being followed and contact is mainly being made through the Care Link intercom system. To protect our elderly and vulnerable customers please follow the latest government guidance.
 
 
Cash Wise and Debt support
 
If you are struggling with your money or household bills, our Cash Wise Team can provide help and support. You can also speak to your Debt Officer or the Debt Team to come to an acceptable arrangement which takes into account the challenges we all currently face. We can also look to access appropriate grants on your behalf.   
 
If your financial circumstances have changed as a result of the Coronavirus, you may need to contact the DWP or the local authority Housing and Council Tax Benefit Service in your area for advice in relation to any support you may now be entitled to. You can contact Universal Credit on 0800 328 5644 for advice, or check your eligibility and apply online on gov.uk Universal Credit. There are also useful guides relating to Universal Credit at gov.uk and our own self-help videos around Universal Credit are available here. 
 
If your income is affected by Coronavirus these are the steps to take:
 
Step one: Contact DWP or the local authority housing in the first instance for help and advice.
 
Step two: Contact the Debt Team to discuss different ways of payment.
 
Step three: If you are struggling to budget or need any extra help, you can contact our Cash Wise Team for support.
 

Community Employment Advisors
 
We are aware that a number of tenants will be facing financial and employment challenges as a result of the coronavirus. Any tenants who are looking for work and would like support, can still access our advisors over the phone and by email.  We are being advised regularly about opportunities that require filling urgently and will support tenants to access them.
 
Because of the current restrictions, we have had to suspend all Community Employment work clubs. However, we will continue to support customers by phone and email. 
 
Any tenants wishing to use our service can still contact the Community Employment Team 07776 245824 or email CommunityEmploymentAdvisors@wdh.co.uk.
 
 
Community Safety 
 
In these difficult times it is important to continue to be considerate to others and always behave in a respectful manner. Our Community Safety page includes more information and helpful advice on how to deal with various community issues.
 
Although we have temporarily suspended home visits, our teams are still available to give support and advice through phone contact if anyone is experiencing difficulties.
 
Please also continue to report any criminal behaviour to the Police on 999 for emergency situations, or 101 if an emergency response is not required.
 
 
Estate Services
 
We have temporarily suspended home visits relating to all tenancy matters. 
 
We are not currently allocating garages or processing applications for tenancy transfers, successions or mutual exchanges at present.
 
The team is still undertaking phone contact relating to tenancy and environmental issues which are raised and we will try to deal with any issues as they arise but would ask for your understanding during this time. 
 
Our caretaking and cleaning teams are continuing to undertake some of their normal duties and are focusing their efforts on sanitising doors and lifts in our high rise accommodation to try and reduce the spread of the virus. 
 
We would thank you for your cooperation and understanding during this difficult time.
 
 
Grounds Maintenance 
 
In an effort to reduce the spread of the virus and to protect employees and members of the public, we have reduced our grounds maintenance work, focusing strictly on areas surrounding Independent Living Schemes.
 
This work includes grass cutting and shrub bed maintenance to all areas managed by WDH and carried out by our contractor, Sodexo (Horticultural Services). We hope to resume this again as soon as possible and at a time when conditions allow.
 
We have suspended routine tree maintenance work until further notice, but will still carry out emergency tree work to maintain health and safety.

 

 
Homesearch
 
Due to the rapidly changing situation we are currently facing, the last Homesearch cycle closed on Wednesday 25 March 2020.
 
The Homesearch website is now temporarily unavailable to applicants to place bids on properties, check results of bidding cycles or complete and submit applications. 
 
We appreciate your patience at this time and will have the service back up and running as soon as we can.
 
If you are homeless or worried about becoming homeless, please contact Wakefield Council’s Housing Needs Service, Queens House, Queens Row, Market Street, Wakefield, WF1 1DF on 01924 304362 or 01924 304360 or email
 
 
Offices, Hubs and Service Access Points
 
All of our receptions, service access points and Hubs across the district are currently closed to reduce the spread of coronavirus.
 
If you need to speak to us, please call us on 0345 8 507 507 or send your enquiry through our online forms.
 
For information on how to return keys for a WDH property please click here.
 
 
OneCALL
 
Our OneCALL contact centre team is still available to answer your calls 24 hours a day, seven days a week. However, please do be aware that these are difficult times and we will be experiencing an exceptional number of calls, so if your call is not an emergency, please consider calling at a quieter time.
 
 
 
Repairs
 
Following government advice to limit face to face contact, and ensure the safety of our tenants and employees, we are currently only able to attend to emergency repairs and essential work. Please click here for further information on what we mean by emergency repairs. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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