Information for Economy Energy customers

Published 23 January 2019

If you receive your energy from Economy Energy, you may be aware that the company have stopped trading.

Ofgem said that Economy Energy customers should not do anything at the moment, apart from taking a fresh meter reading. Prepayment meters can be topped up as normal.

They will be told which supplier is taking on their gas and electricity service, and from that point, they will be told about their new tariff and opportunities to switch.

Some customers, who pay a set amount by direct debit each month, will have paid more than the energy they have used. This credit will be protected by the new supplier, so will not be affected.

Philippa Pickford, of Ofgem, said: “Ofgem will now choose a new supplier to ensure you get the best deal possible. While we are doing this our advice is to sit tight and do not switch. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff."

If you have questions regarding energy saving and would like some support and advice on how to switch and save contact the sustainability team on sustainabilityteam@wdh.co.uk or phoning OneCALL ON 0345 8 507 507

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