Continuing to achieve value for money and deliver what matters to our communities

Published 3 October 2019

We are delighted to share our latest Value for Money (VFM) Annual Assurance Statement with you. It describes what VFM means to us, our employees, our tenants and our stakeholders, and the progress we have made during the year.

We believe that it is really important to demonstrate how we are performing against what matters most to our communities.

At the heart of our business model is our wish to maximise the ‘social dividend’ that we create, so that this can be invested in the range of value adding services we provide and on new homes for rent. We measure the impact of this investment on people’s lives, the environment and wider society using ‘social return on investment’. The Statement provides further information on all this, and the positive impact it has on people’s lives.

Some of the other highlights in this year’s statement include: 

  • We were reaccredited with the Customer Service Excellence Standard following a rigorous three day on site assessment. We were recognised as ‘compliance plus’ across 10 areas, recognising that we are delivering services over and above what customers would normally expect.
  • Working in partnership is an important part of delivering VFM. Bridge Homes, our joint venture with Wakefield Council delivered a further 56 homes, and our partnership with the local care and health sector has enabled us to deliver a number of successful initiatives including the Mental Health Navigators and Housing Co-ordinators.
  • We also became a Trusted Landlord with the Department of Work and Pensions (DWP), further strengthening our partnership working to ensure better support for tenants as Universal Credit (UC) is rolled-out across the district.

Read more on our Value for Money page where you can select some of the moving statistics to view case studies.

We hope you will agree that this has been another successful year.


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