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Our Tenant Satisfaction Survey is underway14 January 2019

Published 14 January 2019
Our Tenant Satisfaction Survey has started and will end on Friday 22 February 2019. You may receive a call from customer experience specialists, TLF, who are calling a sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out this survey to gather your feedback which we use to make improvements to our services. Since the last survey was carried out, we have been working hard to improve the areas that matter most to you. Keeping the promises we make to you. We have: delivered customer service training to all front line employees; reviewed our Customer Charter Standards based on what you told us was important to you; and reviewed the customer experience for your repairs service, including letting you know the most common rechargeable and non-rechargeable repairs. The way we deal with nuisance and antisocial behaviour. We have: reviewed the process for reporting antisocial behaviour and nuisance; and made sure that if you complain about antisocial behaviour and nuisance you are kept informed about the timescales you can expect for a response. Making us easier to deal with. We have launched Phase 2 of our App which enables you to track the progress of your repair; and we are looking at options for introducing Webchat to give you greater choice in the way you contact us.   Thank you for your feedback and support.
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Take part in our Catch the Shark quiz for the chance to win £50 of shopping vouchers14 January 2019

Published 14 January 2019
To better protect you from loan sharks, we are running a competition with the England Illegal Money Lending Team (IMLT) and Leeds Credit Union. Our ‘Catch the Shark’ competition will run from Monday 14 to Sunday 20 January 2019 and you will have a chance to win one of five £50 Love to Shop vouchers.

Kick off January by being sustainably savvy3 January 2019

Published 3 January 2019
The Sustainability Team have put together a handy social media guide on saving energy for tenants throughout the month of January

Springhills Independent Living Scheme’s longest resident is over the moon with her home’s new look2 January 2019

Published 2 January 2019
Doris Cornick, 95, has recently moved back to her newly renovated flat at WDH’s Springhills Independent Living Scheme in Outwood.

Residents get in the Christmas spirit in Pontefract21 December 2018

Published 21 December 2018
Children from DeLacy Primary School and Carleton Park Junior and Infant School joined residents at Halberg House and Eastbourne Independent Living Scheme for carols and Christmas cheer. Residents sat back and enjoyed listening to the children sing favourites like including Jingle Bells and We Wish You a Merry Christmas. Some even joined in! One resident said: “Listening to the children sing fills us all with happiness and lifts our festive spirits. I look forward to this event every year.”
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Police bike team get funding boost by WDH20 December 2018

Published 20 December 2018
A police bike team, which has caught hundreds of rogue riders, is to operate seven days a week for the first time following major investment from WDH.

Scouts group perform for residents at Silkstone Court17 December 2018

Published 17 December 2018
Children from 1st Altofts Scout group - spanning Beavers, Cubs and Scouts - entertained residents at Silkstone Court on Thursday with festive Christmas songs. The residents enjoyed classics such as Jingle Bells and Walking In A Winter Wonderland, joining in as the children sang. “The Beavers, Cubs and Scouts really enjoyed their evening with the residents of Silkstone Court, and the residents seemed to relish the chance for a good old sing-song. It just goes to show that you’re never too old to enjoy singing Jingle Bells!” said Kim Hiscocks, Scout Leader.
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WDH supports emergency food banks13 December 2018

Published 13 December 2018
WDH and Outwood Grange Academy Trust have donated £1000 each to make sure foodbanks are stocked in the lead up to the Christmas holidays.

SAP closure (Friday 14 December)13 December 2018

Published 13 December 2018
Our SAPs will be closed tomorrow (Friday 14 December) and will reopen on Monday 17 December as normal. OneCALL are available 24 hours a day on 0345 8 507 507 for urgent enquiries about estate management and repairs. You can pay your rent using our online payment site, or by calling OneCALL or at any newsagents, convenience store or petrol station displaying the PayPoint sign. You can also pay your rent by registering for an online account, where you can manage all aspects of your tenancy. For more information, visit the tenant area of WDH.co.uk here.
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WDH’s Christmas Competition is back with 12 days of prizes30 November 2018

Published 30 November 2018
We are launching our popular Christmas Competition on 1 December 2018 and giving you the chance to win one of 12 great prizes. It’s easy to enter you just need to download the latest version of the WDH App.
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Care Link - John and Jean’s story
wdh

News

Care Link - John and Jean’s story

Published 23 November 2018

Care Link – providing peace of mind

For you – it’s a guarantee that you’ll get support in an emergency situation.

For your loved one – it’s the peace of mind knowing there is help and support at the touch of a button.

For families – it’s a convenient way to support loved ones when you can’t be there.

For carers – it’s a chance to have a well-deserved break knowing your loved ones are being looked after 24 hours a day.

We believe that people of all ages, in good health or bad, deserve to live confidently in their own home, and Care Link supports people to do this.

John and Jean’s story

Jean recognised her husband needed more support at home after he had his first fallaround five years ago. She heard about Care Link from the nurses while John was in hospital and felt it would be a good solution for them. Care Link provides a range of support services to over 15,000 people living in the Wakefield district. Using a combination of home visiting, discreet sensors and new technology, Care Link provides a 24 hour responder service in a range of packages to suit people’s needs and budgets.

She said: “I knew we needed some help. It wasn’t fair to expect our children and grandchildren to keep coming over to help. At first we simply had the Care Link alarm but after John started having more falls, I felt we needed the responder service as well.”

John’s medical condition makes him unsteady on his feet and he often falls out of bed. His wife, Jean, was often unable to lift him, meaning he spent hours on the floor until paramedics arrived. With the Care Link responder service, once John’s alarm is pressed, a trained Care Link responder will now go out and get him back on his feet with the help of a lifting cushion or chair, often eliminating the need for a trip to hospital.

John said: “Having the Care Link responder service is invaluable for us. Not only do we not have to rely on family, we know that someone will be out to us quickly and they will have me back on my feet. It has really helped to reduce the number of times I’ve had to stayin hospital.”

Jean said: “It is worth every penny. It gives us peace of mind to know someone is coming as soon as that button is pressed.”

To find out more about Care Link, call 01977 788 000 or visit www.wdh.co.uk/CareLink.

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