COVID-19 update for our customers – December 2021

Published 10 December 2021

COVID-19 update for our customers – December 2021


Following the Government’s changes to COVID-19 restrictions taking effect from Monday, 13 December 2021, we want to let you know that our services will be unaffected.


Your safety and that of our employees remains our priority, therefore we are putting extra precautions in place.


Whilst the Government guidance does not require face coverings to be worn in homes, we will continue to ask customers whether they would like our visiting officers and trades people to wear them.


We also ask that you continue to follow the safety guidance we provide before, and when we visit.


We are maintaining regular enhanced cleaning measures in our Wakefield and Pontefract Hubs. If you need to visit us, we ask that you wear a mask, unless medically exempt. We also have hand sanitiser available and would ask all visitors to respect the personal space of others.



You can find all the latest guidance on the Government website.


Let’s continue to do all that we can to keep everyone safe. We appreciate your support.

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