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News

Last chance to attend our career in construction taster sessions19 February 2020

Published 19 February 2020
This year, we are offering taster sessions at Trident Park, Normanton to show what a career in construction involves.

Preparing for Storm Dennis14 February 2020

Published 14 February 2020
In line with the severe weather warning, both the OneCall team and the Landscape Team have already put additional resources in place, both in our Contact Centre and Technical Services team.

WDH Breaking the mould at Wakefield Job Fair13 February 2020

Published 13 February 2020
We have been supporting National Apprenticeship Week with our ‘Break the Mould’ campaign which aims to attract nine new apprentices to the business and show women that they can have a career in the trades.

In 2019 we welcomed six new construction apprentices6 February 2020

Published 6 February 2020
Six new apprentices, aged between 16 and 19, started their journey with us in 2019. We appointed: • three Apprentice Gas Engineers; • two Apprentice Joiners; and • one Apprentice Bricklayer.

A ‘Day in the Life Of’ - WDH Tree Maintenance Officer5 February 2020

Published 5 February 2020
My name is Lee and I am employed as a Tree Maintenance Officer for WDH. My work involves carrying out work to trees on WDH land which can include climbing in to the tree canopy to cut back overgrowth, remove damaged limbs or a full tree removal if the tree has been assessed to be dead, diseased or damaged posing a risk to people or nearby property.

Discover Independent Living from WDH4 February 2020

Published 4 February 2020
Come along to our open day on Saturday 15 February from 10 am to 2 pm at Halberg House in Pontefract and meet our lovely team who can answer any questions you may have.

Promoting Apprenticeships at Wakefield’s Engineers of Tomorrow event4 February 2020

Published 4 February 2020
Employees from WDH have begun promoting trade apprenticeships to students from across the Wakefield district at an event at Cedar Court in Wakefield.

Jacob bags Apprentice of the Year Award!3 February 2020

Published 3 February 2020
Jacob Brain, who completed his roofing training as a WDH Apprentice has just been awarded Roof Slating Apprentice of the Year at The Leeds College of Building BIG Awards.

Break the mould! Apply for an apprenticeship in construction3 February 2020

Published 3 February 2020
Applications for our 2020 Apprenticeships are now open! Don’t miss out. Applications close Sunday 15 March 2020.This week we are celebrating National Apprenticeship This year we have nine level (2) posts available and we are looking for: • 2 Plumbers • 2 Gas Fitters • 2 Electricians • 2 Office based apprentices working in our Community Safety 1 and Debt team, and • 1 Tree Maintenance The closing date for applications is Sunday 15 March 2020. Click here to find out what you get with an apprenticeship with WDH.

WDH’s Construction Team works with Wakefield College to provide hands on learning for students31 January 2020

Published 31 January 2020
WDH’s Construction Team is working in partnership with Wakefield College to provide work experience for their construction students to help improve Monkhill in Pontefract.
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100% customer satisfaction on Lindsay Avenue in Lupset
wdh

News

100% customer satisfaction on Lindsay Avenue in Lupset

Published 4 March 2021

WDH’s Improvements team has completed the external works on the first 16 properties at Lindsay Avenue in Lupset, receiving 100% customer satisfaction score from happy residents.

The improvement scheme, launched in summer 2020, will see 109 homes get new roofs, pointing, external wall insulation and rendering to make the properties warmer and more energy efficient, as well as improving the appearance of the properties. Work on site began in October 2020 and the team have worked hard to deliver excellent customer service to all tenants despite COVID-19 restrictions.

Some of the ways we kept Lindsay Avenue residents up to date about the works, included:

  • basing the site team on site in one of our empty properties, being accessible to all residents should they need to speak to someone about any issues;
  • identifying a central point of contact for tenants to receive a consistent and personalised service;
  • providing socially distanced site tours to show residents the work taking place;
  • organising window visits with residents who are shielding, to ensure nobody misses out on key information; and
  • engaging with tenant spokespeople in Lindsey Avenue who help to feed key information back to other residents, ensuring everyone is kept informed.

Pervez, Project Officer – Improvements at WDH, said: “The ongoing pandemic means we have had to change our approach and look at new ways of working to ensure the residents at Lindsay Avenue have the best experience during the improvements project. Some of the new measures we have trialed are a result of feedback from tenants on previous improvement schemes. We are passionate about delivering fantastic customer service and believe some of the new things we introduced on site have really helped us to hit 100% customer satisfaction. It has been a massive team effort and everyone has shown great team spirit to help us achieve this. Going forward, these are things we would like to continue on all of our improvement works to ensure we are consistently delivering an excellent service for all our tenants.”

Following the most recent site walk, Margaret from 44 Lindsay Avenue, commented: “I have been so impressed with the communication and professionalism from Pervez, Ian, the site manager, and WDH’s tradespeople. They have kept me updated every step of the way. These site walks are a great way to see what’s going on. The people working on site are a credit to WDH, they are polite and have tidied up after themselves. It’s been a really positive experience so far.”

 

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