wdh

News

WDH make the right call with new phone numbers

Published 9 July 2014

WDH has launched new low-cost local rate telephone number to make it cheaper to contact its customer service teams.

The previous 08 numbers will be replaced with 03 numbers. OneCALL will be 0345 8 507 507, and Homesearch will be 0344 9 02 02 02.

The change will see call costs from mobiles reduced from 40p per minute to just 7p, with calls from BT landlines charged at a local rate.

Steve Rawson, Managing Director of Operations, said: “We have listened to our customers’ concerns about calling the 0845 number, which was charged at local rate from landlines but was more expensive from mobiles.  Introducing the new ‘03’ numbers provides a much cheaper way for our customers to contact us and provides them with even better value for money.”

"We are introducing voicemail messages on our 08 numbers advising tenants and customers to end the call and ring the alternative number."

*Dial 0345 8 507 507 for OneCALL or dial 0344 9 02 02 02 for Homesearch.

 *Chevin Housing tenants who book their gas servicing appointments with WDH will now have to call 0345 124 5345.

 

 

Tags :
Back to top
WDH make the right call with new phone numbers
wdh

News

WDH make the right call with new phone numbers

Published 9 July 2014

WDH has launched new low-cost local rate telephone number to make it cheaper to contact its customer service teams.

The previous 08 numbers will be replaced with 03 numbers. OneCALL will be 0345 8 507 507, and Homesearch will be 0344 9 02 02 02.

The change will see call costs from mobiles reduced from 40p per minute to just 7p, with calls from BT landlines charged at a local rate.

Steve Rawson, Managing Director of Operations, said: “We have listened to our customers’ concerns about calling the 0845 number, which was charged at local rate from landlines but was more expensive from mobiles.  Introducing the new ‘03’ numbers provides a much cheaper way for our customers to contact us and provides them with even better value for money.”

"We are introducing voicemail messages on our 08 numbers advising tenants and customers to end the call and ring the alternative number."

*Dial 0345 8 507 507 for OneCALL or dial 0344 9 02 02 02 for Homesearch.

 *Chevin Housing tenants who book their gas servicing appointments with WDH will now have to call 0345 124 5345.

 

 

Tags :
Back to top
All news tagged 'Awards'
wdh

News

Jacob bags Apprentice of the Year Award!3 February 2020

Published 3 February 2020
Jacob Brain, who completed his roofing training as a WDH Apprentice has just been awarded Roof Slating Apprentice of the Year at The Leeds College of Building BIG Awards.

We have won the Housing Team of the Year at the CIH Northern Awards.4 December 2019

Published 4 December 2019
The Debt, Cash Wise and Tenancy Ready Teams were recognised for their response to the challenges presented by Universal Credit (UC), welfare reform and poverty across the district.

WDH employees rewarded for over 320 years combined service 14 June 2017

Published 14 June 2017
11 WDH employees recently picked up Long Service Awards having clocked up a combined 320 years’ service between them!
Tags :

Do you know a local hero?29 March 2017

Published 29 March 2017
For the first time ever Community Foundation Wakefield District are looking to recognise the brilliant work being carried out by volunteers across the district and those who have made a real difference.
Tags :

Initiatives recognised at prestigious Responsible Business Awards 21 April 2015

Published 21 April 2015
Three of our community initiatives will be recognised as part of the 2015 Responsible Business Awards, run by Business in the Community.
Tags :
Back to top
All news tagged 'WDH'
wdh

News

Foundation Grant success for WDH tenant 4 January 2018

Published 4 January 2018
A local woman who regularly attended a WDH work club in Pontefract has successfully passed her Phlebotomy course after receiving a WDH Foundation Grant.

WDH set to deliver national webinar for the Chartered Institute of Housing22 November 2017

Published 22 November 2017
The Debt and Cash Wise teams at WDH will be delivering a webinar to housing professionals across the UK on 6 December.
Tags : ,

Christmas Calendar Donation10 November 2017

Published 10 November 2017
A collection of advent calendars were handed out at the local foodbanks by the WDH Cash Wise team ready for Christmas.

Dishing out budget friendly recipes at the foodbank 26 October 2017

Published 26 October 2017
Employees at WDH dished out quick, tasty, cheap and easy to cook recipes to support the Pontefract Foodbank last week.

Free English and maths courses for tenants12 October 2017

Published 12 October 2017
WDH, alongside Wakefield Council’s Adult Education Service, will be running two free courses from the end of October for tenants who would like to brush up on either their maths or English skills.

Donation boost to foodbanks 23 August 2017

Published 23 August 2017
Employees from WDH donated £650 worth of food to local foodbanks in just a week, the equivalent of 26 adult food parcels.

WDH super homes leading the way in sustainable building12 May 2017

Published 12 May 2017
Specialist academics from Sheffield Hallam University, University of Salford and as far as Australia visited Park Dale in Airedale this week to see how the site has become one of the UK’s largest housing developments with a zero-carbon footprint.

WDH wins national award10 May 2017

Published 10 May 2017
WDH has won a national UK Housing Award for the financial help and support it provides to tenants.
Tags :

Staged car crash promotes road safety in Airedale.23 May 2016

Published 23 May 2016
People in Airedale braved the rain to watch a staged car and bike collision at The Square, Airedale.

Christmas Competition 2015 – Day One!1 December 2015

Published 1 December 2015
Our tenant Christmas competition has launched today on Your Account – our online tenant service. Make sure you register so you can take part!
Tags :
Back to top
WDH News | The latest news from WDH
wdh

News

Support for tenants affected by the Housing Related Support Subsidy payment withdrawal 28 February 2020

Published 28 February 2020
From the 31 March 2020, Wakefield Council will no longer pay a contribution towards the cost of support that tenants living in WDH Independent Living Schemes receive in Extra Care Independent Living Schemes or from a Community Support Worker. We are still able to provide the same level of support to our tenants, however the Housing Related Support Subsidy that Wakefield Council contribute towards their support, will no longer available. You will receive your annual rent information card from 6 April 2020 and this will show you the total you now need to pay for the service. If you are affected by this you can discuss the level of support you currently receive with your Community Support Worker or Extra Care Scheme Manager, who can advise you further and look at options to suit you. Our Cash Wise Team can help if you feel that you need financial support as a result of this change, please visit www.getcashwise.co.uk for more information. If you are worried about being able to afford the additional cost or how this could impact on your ability to remain independent you can contact Social Care Direct and request a Care Needs Assessment.                                                                                                                                                               
Tags :

Last chance to attend our career in construction taster sessions19 February 2020

Published 19 February 2020
This year, we are offering taster sessions at Trident Park, Normanton to show what a career in construction involves.

Preparing for Storm Dennis14 February 2020

Published 14 February 2020
In line with the severe weather warning, both the OneCall team and the Landscape Team have already put additional resources in place, both in our Contact Centre and Technical Services team.

WDH Breaking the mould at Wakefield Job Fair13 February 2020

Published 13 February 2020
We have been supporting National Apprenticeship Week with our ‘Break the Mould’ campaign which aims to attract nine new apprentices to the business and show women that they can have a career in the trades.

In 2019 we welcomed six new construction apprentices6 February 2020

Published 6 February 2020
Six new apprentices, aged between 16 and 19, started their journey with us in 2019. We appointed: • three Apprentice Gas Engineers; • two Apprentice Joiners; and • one Apprentice Bricklayer.

A ‘Day in the Life Of’ - WDH Tree Maintenance Officer5 February 2020

Published 5 February 2020
My name is Lee and I am employed as a Tree Maintenance Officer for WDH. My work involves carrying out work to trees on WDH land which can include climbing in to the tree canopy to cut back overgrowth, remove damaged limbs or a full tree removal if the tree has been assessed to be dead, diseased or damaged posing a risk to people or nearby property.

Discover Independent Living from WDH4 February 2020

Published 4 February 2020
Come along to our open day on Saturday 15 February from 10 am to 2 pm at Halberg House in Pontefract and meet our lovely team who can answer any questions you may have.

Promoting Apprenticeships at Wakefield’s Engineers of Tomorrow event4 February 2020

Published 4 February 2020
Employees from WDH have begun promoting trade apprenticeships to students from across the Wakefield district at an event at Cedar Court in Wakefield.

Jacob bags Apprentice of the Year Award!3 February 2020

Published 3 February 2020
Jacob Brain, who completed his roofing training as a WDH Apprentice has just been awarded Roof Slating Apprentice of the Year at The Leeds College of Building BIG Awards.

Break the mould! Apply for an apprenticeship in construction3 February 2020

Published 3 February 2020
Applications for our 2020 Apprenticeships are now open! Don’t miss out. Applications close Sunday 15 March 2020.This week we are celebrating National Apprenticeship This year we have nine level (2) posts available and we are looking for: • 2 Plumbers • 2 Gas Fitters • 2 Electricians • 2 Office based apprentices working in our Community Safety 1 and Debt team, and • 1 Tree Maintenance The closing date for applications is Sunday 15 March 2020. Click here to find out what you get with an apprenticeship with WDH.
Back to top