News

During these uncertain times, the health and wellbeing of our tenants and employees is our highest priority. Please rest assured that we will never leave you in an unsafe home. In response to the Government guidance regarding Covid-19 (coronavirus) we have had to implement a number of changes to how we deliver our services, none of which will affect your safety and security. The information below will be updated as the situation changes.

Community Hubs are providing help to those who need it across the Wakefield district. They have volunteers and a range of support to help those affected by the coronavirus outbreak. They are working with the Council and others to support communities during this crisis.

I’m sure you will agree, the pace at which the coronavirus pandemic situation has taken hold has been phenomenal.

Please note that due to the rapidly changing situation we are currently facing due to the outbreak of COVID-19, the last Homesearch cycle will close on Wednesday 25 March 2020 in the morning

I would firstly like to thank you for your understanding at this difficult time. Whilst I understand many of you are concerned about what lies ahead, the support and respect you continue to show our employees is valued by us. I am sure you can appreciate the difficult decisions we are having to make at the moment as the number of people self-isolating and the number of people contracting the coronavirus continues to rise. We will do everything we can to protect you, our employees and the homes you live in.

I’d like to take this opportunity to let you know that you, our customers, are our highest priority.

Frequently Asked Questions

Your contractual rent will continue to be charged as usual, however WDH is committed to ensuring that no tenant faces the added concern of losing their home as a result of Coronavirus.

If you are posting keys for a WDH property please make sure you do the following.

  As information and advice regarding coronavirus continues to change frequently, we have taken the decision to reduce the amount of face to face contact between employees and tenants to minimise the risk of spreading the virus. We want to make sure that tenants and employees are kept safe and well so we have put a number of measures in place to minimise the risk of exposure to the virus for you and our employees. With regards to the services you can expect from us, we will continue to support tenants and visit homes to carry out repairs where it is safe to do so. If we do need to postpone a visit, we will contact you to let you know. These steps are necessary to reduce the impact on WDH, reduce the spread of the virus and ensure that you receive the services and support you need. From Wednesday 18 March 2020, we will close our receptions, service access points and Hubs across the district. If you need to speak to us, please call us on 0345 8 507 507 or send your enquiry through our online forms. If you are displaying symptoms of the coronavirus, or you have been advised to self-isolate, please let us know if you have an appointment with us, have reported a repair or are expecting a visit from us. Please use the following links for the latest information on the virus: NHS 111 Public Health England We will continue to monitor the situation and will update this page if the situation changes.