News

This year, we are fully supporting the West Yorkshire Fire Service (WYFS) by asking people to attend organised bonfire events this November, instead of creating their own bonfires following safety concerns.

We will be carrying out an essential upgrade to our telephone system on Sunday, 7 November 2021.

Four community groups came together for a Halloween litter pick in Knottingley on Wednesday 27 October, collecting an impressive 30 bags of rubbish.

Due to a major fire at Knottingley telephone exchange on Tuesday, 26 October 2021, a number of our Care Link customers’ alarms were affected. BT has restored over half of the affected lines and are continuing to work to resolve the issues to the others still affected. Most of our customers’ alarms are now working however, we are aware some of our customers are still experiencing issues.

Due to a major fire at the Knottingley telephone exchange on Tuesday evening, 26 October 2021, a number of our Care Link customers are affected.

WDH, alongside Community Gateway and Incommunities has been named Delivery Partners for recently appointed Homes England Strategic Partners, Together Housing.

We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.

WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.

WDH is recruiting two health care support workers to provide even more support for customers with mental health and wellbeing concerns. The new roles, part of WDH’s partnership with the Wakefield Mental Health Alliance, will help to answer the increase in demand for mental health related support brought on by the COVID-19 pandemic.

WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.