Tenants in Lupset have being giving their feedback on a new digital photo guide, created by our Improvements Team to help tenants understand what they can expect when having their homes improved. The guide, which can be shown on an iPad or tablet, will be used by Resident Liaison Officers during the tenant induction process to explain what will happen at every stage of the works and prompt the tenant to ask more questions. This will hopefully lead to a reduction in the number of complaints that are often received at the beginning of a scheme of works.

WDH’s Les Thompson, Specialist Contracts Manager, and Jamie Burton, Electrical Operations Manager have shared best practice with others to contribute to a nationwide Code of Practice for the Management of Electrotechnical Care in Social Housing.

We are excited to announce that we are supporting a brand new community campaign from West Yorkshire and Harrogate Health and Care Partnership.

See garages near you and register your interest online in a minute.

The next WDH Foundation Grant window is now open for tenants to apply.

If you receive your energy from OurPower, you may be aware that the company have stopped trading.

If you receive your energy from Economy Energy, you may be aware that the company have stopped trading.

Our Tenant Satisfaction Survey has started and will end on Friday 22 February 2019. You may receive a call from customer experience specialists, TLF, who are calling a sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out this survey to gather your feedback which we use to make improvements to our services. Since the last survey was carried out, we have been working hard to improve the areas that matter most to you. Keeping the promises we make to you. We have: delivered customer service training to all front line employees; reviewed our Customer Charter Standards based on what you told us was important to you; and reviewed the customer experience for your repairs service, including letting you know the most common rechargeable and non-rechargeable repairs. The way we deal with nuisance and antisocial behaviour. We have: reviewed the process for reporting antisocial behaviour and nuisance; and made sure that if you complain about antisocial behaviour and nuisance you are kept informed about the timescales you can expect for a response. Making us easier to deal with. We have launched Phase 2 of our App which enables you to track the progress of your repair; and we are looking at options for introducing Webchat to give you greater choice in the way you contact us.   Thank you for your feedback and support.

To better protect you from loan sharks, we are running a competition with the England Illegal Money Lending Team (IMLT) and Leeds Credit Union. Our ‘Catch the Shark’ competition will run from Monday 14 to Sunday 20 January 2019 and you will have a chance to win one of five £50 Love to Shop vouchers.

The Sustainability Team have put together a handy social media guide on saving energy for tenants throughout the month of January

Wakefield Council is currently looking for new school governors around the Wakefield district.

Plans to develop the Smirthwaite Estate in Normanton were shown to local residents at a consultation event held at the Normanton Methodist Church.

The WDH Community Learning Programme 2014 is underway after the first session took place in South Kirkby.

This is News in Brief - a weekly round-up of the latest news and events affecting the Housing industry and communities in the Wakefield district and beyond.

Following consultation with WDH tenants, Homesearch members and non-members, our Homesearch policy is changing.

More computers have been donated to the community thanks to WDH’s drive to help more people get online.

A senior citizens group were visited by five different WDH service areas during a meeting in Horbury.

Two generations went head-to-head on the boccia bowling court at a school in Wakefield.

Our Summer Roadshow 2014 hits the road this week, bringing advice and information to tenants and residents at fun galas, market days and community events across the district.

Residents in Gawthorpe were able to continue a 140-year tradition thanks to a WDH Community Grant.