News

We have reviewed and simplified our Customer Charter which sets out the standards of service tenants can expect from us.

Our Tenancy Ready Team are making Christmas a little easier for 25 families across the district with help from Radio Aire’s Mission Christmas appeal.

We are currently participating in a nationwide study with HouseMark, to understand how residents feel about their landlords, and develop a consistent set of questions that will help get to the heart of what matters to residents.

Our opening hours will change slightly over the Christmas period. Our service access points and Hubs will be open on Monday 23 December as normal. They will then close from Christmas Eve (Tuesday 24 December 2019) reopening on Monday 30 December 2019.

Airedale and South Elmsall service access points (SAPs) will be closed on Friday 13 December. They will open as usual on Monday 16 December.

Advent calendars have been handed out by the Cash Wise and Central Debt teams ready for Christmas.

The Debt, Cash Wise and Tenancy Ready Teams were recognised for their response to the challenges presented by Universal Credit (UC), welfare reform and poverty across the district.

Our Tenant Satisfaction Survey has started and will end on Friday 17 January 2020.

The Christmas season is almost here and we want to make Christmas a little easier with the chance to win some great prizes between Monday 2 – Friday 13 December 2019. It’s easy to enter you just need to use the WDH App.

To allow us to provide you with the best customer service we have reviewed the opening hours of our SAP’s and Hub’s across the district and made some changes.