News

As you will know, we’ve had to adapt the way we provide some of our services over the past months in response to Coronavirus.

‘Tombridge Tidy Up’ taking place on Tuesday 22 September

Over the next few weeks, we will be reintroducing visits by the Debt Team to provide face to face intensive support to people who need help with their rent account.

I am over the moon to announce that we are now able to start cutting grass and maintaining shared areas with the support of our partner Sodexo Horticultural Services.

The Community Employment Team is continuing to help tenants back into work by offering a telephone support service during lockdown.

It has recently been announced that GnERGY Ltd has entered administration and that Bulb will take over GnERGY's customer base from Sunday 22 March 2020.

We are aware that recently a high number of phone calls have been made to WDH tenants ‘offering’ loft insulation.

In line with the severe weather warning, both the OneCall team and the Landscape Team have already put additional resources in place, both in our Contact Centre and Technical Services team.

We have reviewed and simplified our Customer Charter which sets out the standards of service tenants can expect from us.

Advent calendars have been handed out by the Cash Wise and Central Debt teams ready for Christmas.