Our tenant satisfaction is on the up!
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Our tenant satisfaction is on the up!

Published 22 December 2015

During the last year we have interviewed a sample of 1,400 tenants over the phone as part of our Tenant Satisfaction Survey.

We know what matters to you most is:

  • being treated fairly as a customer;
  • the way we deal with repairs;
  • the helpfulness of our employees;
  • safety and security in your home; and 
  • keeping the promises and commitments we have made.

You also said we need to improve on:

  • how easy we are to do business with;
  • our ability to deal with antisocial behaviour; and
  • keeping the promises and commitments we have made. 

Our overall satisfaction score is 83.1%, which means our satisfaction levels are similar to companies such as Argos and Aldi.

Over the next year we'll be working hard to improve in the areas that matter most to you and we will keep you updated with our progress. 

We'll interview another 1,400 people across our neighbourhoods over the next year. Our tenant satisfaction surveys are carried out by an external company, TLF, to ensure information is confidential. Your personal details are not used in any way by TLF. 

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WDH News | The latest news from WDH
wdh

News

Learn internet basics this summer 1 June 2015

Published 1 June 2015
WDH is offering its tenants free help and advice on how to use the internet as part of its Summer Road Show, which starts this week.
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Contractors boost WDH residents’ social fund28 May 2015

Published 28 May 2015
Contractors who completed the transformation of a WDH independent living scheme returned with a £500 donation to the residents’ social fund.
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Seaside sensations at Sparable Lane21 May 2015

Published 21 May 2015
A taste of the seaside at a WDH independent living scheme allowed residents to enjoy all the fun of a day trip without leaving Wakefield.
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Improving the Vue with WDH support18 May 2015

Published 18 May 2015
The entrance to the Belle Vue estate in Wakefield has been spruced up as part of a WDH Love Where You Live community project.

Kitted out in style thanks to WDH grant12 May 2015

Published 12 May 2015
Footballers have been blazing a trail in their bright red strip bought with a WDH Community Grant.

Making the right CHOICE11 May 2015

Published 11 May 2015
Weeks of hard work and training paid off for children when their proud families saw them graduate as Wakefield College cadets.
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WDH adds a splash of colour7 May 2015

Published 7 May 2015
Green-fingered residents at one of WDH’s independent living schemes donned their gardening gloves to plant up a colourful array of hanging baskets.
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May Day bank holiday arrangements1 May 2015

Published 1 May 2015
Next Monday (May Day bank holiday, 4 May) all WDH service access points including the Hub at the Bull Ring, Wakefield will be closed, reopening on Tuesday morning, 5 May 2015.
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Gas Access Week1 May 2015

Published 1 May 2015
This week is Gas Access Week, an event designed to promote the ongoing Gas Access Campaign.
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WDH to attend parish council open day30 April 2015

Published 30 April 2015
WDH representatives will join a number of community organisations at Sharlston and New Sharlston Parish Council's Open Day in May.
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All news tagged 'Upton'
wdh

News

WDH help Upton Rugby Club become life savers9 June 2014

Published 9 June 2014
Upton ARLFC are now real life-savers, thanks to a community grant from Wakefield and District Housing (WDH).

Our Roadshows get underway23 May 2014

Published 23 May 2014
Our Summer Roadshow 2014 hits the road this week, bringing advice and information to tenants and residents at fun galas, market days and community events across the district.
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