News

This year’s Tenant Survey is currently underway, giving you the opportunity to voice your opinion of and satisfaction with WDH. Carried out by TLF Research, our customer experience specialists, the first wave of the survey will run until Friday 25 February 2022. The second wave will run from Monday, 11 April until Friday 20 May 2022.

Pontefract Museum employees recently visited residents at WDH’s Beulah Court independent living scheme in Knottingley as part of their Fire and Water project.

On 30 November 2021, 13 students and staff from Halfpenny Lane School in Pontefract took part in a litter pick and environmental audit on The Avenues, Pontefract with WDH. The students are looking at recycling, rubbish, and the impact on the environment as part of a wider school project.

Four community groups came together for a Halloween litter pick in Knottingley on Wednesday 27 October, collecting an impressive 30 bags of rubbish.

Following this rigorous independent assessment process, WDH has been reaccredited with the Tpas Exemplar accreditation, for a further three years. The Tpas Exemplar accreditation is awarded for resident engagement in the housing sector and recognises long standing good practice and organisations who have been awarded the Tpas accreditation three times. It provides an independent view of the services a housing association offers to its customers in terms of effective tenant and community engagement. It highlights areas of strength and also ways in which organisations can improve their services.

WDH has seven area Facebook groups that tenants and residents are welcome to join. The groups are managed and monitored by WDH’s Tenant Involvement Officers who work out in the local community with community groups, putting on events and activities for everyone to enjoy. Recently, the group for Knottingley and Pontefract has reached a major milestone, with over 1,000 people joining as members with people keen to find out and get involved with community groups and activities.

WDH employees recently joined in the celebrations at Portobello’s centenary garden party.

Our investment in Tombridge Crescent will have a positive impact for tenants and the local community. We will continue to provide regular updates in the newsletter for residents. Each household will receive a copy of this through their letterbox but if you have missed it we will upload a digital copy to the website.

We are supporting Tpas (Tenants Participation Advisory Service) Scrutiny Week this week and as always, we are looking for new people to be involved with us.

Our Tenant Satisfaction Survey has started and will end on Friday 17 January 2020.