News

Our Tenant Satisfaction Survey is now underway, giving you the opportunity to have your say on what we do. To make sure we continue to provide you with a high quality service, our customer experience specialists, TLF Research will call a sample of randomly selected tenants to gather your views on the service you receive from us. TLF Research have been asked to conduct the survey on our behalf to ensure the information you provide is confidential. The survey will take place until Friday 18 December 2020.

We are currently participating in a nationwide study with HouseMark, to understand how residents feel about their landlords, and develop a consistent set of questions that will help get to the heart of what matters to residents.

Our Care Link Customer Satisfaction Survey starts on Wednesday 10 July.

Our Tenant Satisfaction Survey has started and will end on Friday 23 February 2018.

Thank you to everyone who took part in our latest tenant satisfaction survey, which was carried out over the telephone by customer experience specialists, TLF to make sure the results are independent.

Our Tenant Satisfaction Survey has started and will end on Friday 12 May. Customer experience specialists, TLF, are calling a representative sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out these surveys twice a year and use your feedback to make improvements to our services. Since the last survey was carried out in November 2016, we have been working hard to improve:   how easy we are to deal with; how good we are at keeping the promises and commitments we make;  the repairs service experience; and the way we manage nuisance and antisocial behaviour.  Thank you for your feedback and support.