News

Our Hubs will be closed over the Christmas period but we are still here to help if you need us. Our Pontefract and Wakefield Hubs will be open until 12 noon on Friday, 24 December and will then close for the Christmas period and reopen as normal from Tuesday, 4 January 2022 at 9 am.

We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.

Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.

If you are posting keys for a WDH property please make sure you do the following.

Our opening hours will change slightly over the Christmas period. Our service access points and Hubs will be open on Monday 23 December as normal. They will then close from Christmas Eve (Tuesday 24 December 2019) reopening on Monday 30 December 2019.

Airedale and South Elmsall service access points (SAPs) will be closed on Friday 13 December. They will open as usual on Monday 16 December.

To allow us to provide you with the best customer service we have reviewed the opening hours of our SAP’s and Hub’s across the district and made some changes.

Airedale SAP will be closing at 4 pm on Friday 15 November 2019 for approximately two weeks whilst we refurbish and improve the facilities.

Airedale and South Elmsall service access points (SAPs) will be closed on Friday 2 August from 12 noon. They will open as usual on Monday 5 August.

All of our offices and service access points (SAPs) will be closed on Monday 27 May. They will open as usual on Tuesday 28 May.