News

Like many organisations last year, WDH had to adapt to homeworking for many of its employees so we could keep you and our people, as safe as possible and still ensure we could deliver our services to you. To help us learn more about your experience and expectations during the COVID-19 pandemic, we would like to invite you to take part in an independent survey, which forms part of a wider research project.

The ongoing pandemic has highlighted the amount of people suffering with their mental health and wellbeing more than ever. Our Wellbeing Team has continued to provide outstanding support for over 500 tenants, over the phone and face to face, during this time.

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Community Hubs are providing help to those who need it across the Wakefield district. They have volunteers and a range of support to help those affected by the coronavirus outbreak. They are working with the Council and others to support communities during this crisis.

We have reviewed and simplified our Customer Charter which sets out the standards of service tenants can expect from us.

Our Tenant Satisfaction Survey has started and will end on Friday 12 May. Customer experience specialists, TLF, are calling a representative sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out these surveys twice a year and use your feedback to make improvements to our services. Since the last survey was carried out in November 2016, we have been working hard to improve:   how easy we are to deal with; how good we are at keeping the promises and commitments we make;  the repairs service experience; and the way we manage nuisance and antisocial behaviour.  Thank you for your feedback and support.