News

We are refreshing our Business Strategy to 2025, a plan that outlines our priorities as a business. To help us deliver the best services for our customers, we want to hear your views about what our priorities should be.

We will be carrying out an essential upgrade to our telephone system on Sunday, 7 November 2021.

We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.

WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.

WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.

Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.

WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to encourage residents who receive government benefits to get a free benefits review.

I would like to say sorry to all our customers who are currently waiting longer than usual for repairs to be carried out in their homes. There are two types of repairs that we undertake – emergency and general. Throughout the pandemic we have continued to deliver emergency repairs however at some points general repairs were on hold creating a pent up demand.

Like many organisations last year, WDH had to adapt to homeworking for many of its employees so we could keep you and our people, as safe as possible and still ensure we could deliver our services to you. To help us learn more about your experience and expectations during the COVID-19 pandemic, we would like to invite you to take part in an independent survey, which forms part of a wider research project.

The ongoing pandemic has highlighted the amount of people suffering with their mental health and wellbeing more than ever. Our Wellbeing Team has continued to provide outstanding support for over 500 tenants, over the phone and face to face, during this time.