wdh

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Share your views with us and receive a £30 shopping voucher. 9 November 2021

Published 9 November 2021
We are refreshing our Business Strategy to 2025, a plan that outlines our priorities as a business. To help us deliver the best services for our customers, we want to hear your views about what our priorities should be.

Essential upgrade to our telephone service3 November 2021

Published 3 November 2021
We will be carrying out an essential upgrade to our telephone system on Sunday, 7 November 2021.

System upgrade to our IT services. 8 October 2021

Published 8 October 2021
We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.

Free benefits review for Wakefield residents - visit a roadshow event this November8 October 2021

Published 8 October 2021
WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.

Customer Service Excellence recertification awarded6 October 2021

Published 6 October 2021
WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.

When the world changed so did we...so, we could continue to meet our customers’ needs and expectations5 October 2021

Published 5 October 2021
Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.

Wakefield residents encouraged to receive a free benefits review24 September 2021

Published 24 September 2021
WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to encourage residents who receive government benefits to get a free benefits review.

Update on our repairs service17 September 2021

Published 17 September 2021
I would like to say sorry to all our customers who are currently waiting longer than usual for repairs to be carried out in their homes. There are two types of repairs that we undertake – emergency and general. Throughout the pandemic we have continued to deliver emergency repairs however at some points general repairs were on hold creating a pent up demand.

Please give us your views of your experience of WDH during COVID-197 January 2021

Published 7 January 2021
Like many organisations last year, WDH had to adapt to homeworking for many of its employees so we could keep you and our people, as safe as possible and still ensure we could deliver our services to you. To help us learn more about your experience and expectations during the COVID-19 pandemic, we would like to invite you to take part in an independent survey, which forms part of a wider research project.

Don’t struggle with alone, our Wellbeing Team are here to help22 December 2020

Published 22 December 2020
The ongoing pandemic has highlighted the amount of people suffering with their mental health and wellbeing more than ever. Our Wellbeing Team has continued to provide outstanding support for over 500 tenants, over the phone and face to face, during this time.
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