News

The second wave of this year’s Tenant Survey is currently underway, giving you the opportunity to voice your opinion of and satisfaction with WDH. Carried out by TLF Research, our customer experience specialists, the second wave of the survey will run from Monday, 11 April to Friday, 20 May 2022.

WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.

Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.

WDH’s independent living scheme satisfaction survey opens on Monday, 27 September 2021. If you live in one of our independent living schemes or bungalows you may receive a telephone call from customer experience specialists, Feedback Market Research, who are calling independent living scheme customers to gather your views on the service you receive from us.

WDH's Capital works team continue to trial new methods of engagement with residents on their capital reinvestment projects across the district to help increase customer satisfaction.