News

Due to a major fire at Knottingley telephone exchange on Tuesday, 26 October 2021, a number of our Care Link customers’ alarms were affected. BT has restored over half of the affected lines and are continuing to work to resolve the issues to the others still affected. Most of our customers’ alarms are now working however, we are aware some of our customers are still experiencing issues.

Due to a major fire at the Knottingley telephone exchange on Tuesday evening, 26 October 2021, a number of our Care Link customers are affected.

Sandra and Rob Burns, aged 69 and 72, from Castleford became Care Link customers following Rob’s stroke in September 2020. Sandra said: “Our lives changed overnight after Rob had his stroke. When we heard about Care Link, we just knew it would give us and our children peace of mind. They all work and can’t always be here straight away in an emergency, so having that extra support when we need it is fantastic for us all.”

Due to a major fire at Hemsworth telephone exchange on Sunday, 21 March 2021, a number of our Care Link customers’ alarms were affected.

Due to a major fire at the Hemsworth telephone exchange on Sunday evening, 21 March 2021, a number of our Care Link customers are affected.

This week is Falls Prevention Week (1-8 October 2020) and our Care Link Team is raising awareness of how the service could help support you and your loved ones.

WDH has partnered with technology business Care Management (CM) to pilot innovative technology that will monitor independent living scheme residents’ health and predict health issues using heart rate, hydration levels, activity, sleep, muscle mass and grip strength, so that we can pre-empt any health issues and make the necessary adjustments.

Did you know that one in nine people will be caring for someone who is older, disabled or seriously ill, whilst still working? Balancing work life and caring responsibilities can be stressful but our award winning Care Link service offers people with caring responsibilities added peace of mind by providing support for their loved one at the touch of a button.

We have partnered with technology business Care Management (CM), to pilot innovative technology that will monitor a resident’s health and predict health issues using heart rate, hydration levels, activity, sleep, muscle mass and grip strength.

Our Care Link Customer Satisfaction Survey starts on Wednesday 10 July.