News

This week is Falls Prevention Week (1-8 October 2020) and our Care Link Team is raising awareness of how the service could help support you and your loved ones.

As you will know, we’ve had to adapt the way we provide some of our services over the past months in response to Coronavirus.

Since WDH was established in 2005, we have gone from strength to strength. We are now one of the UK’s largest social housing providers and the biggest provider in Wakefield, with over 32,000 homes across the district and the wider region. However, we deliver more than just housing and have expanded the range of services we provide to our tenants, stakeholders and communities to offer support where it is needed. As we continue to develop and grow we are looking for people who want to make a difference to the lives of people across the Wakefield district and beyond, by helping us to shape the services we deliver to a wide variety of customers. We are more than a typical landlord and we are looking to create more than your typical Board. We are looking for Board members who can bring insight and experience from our communities to help us to provide what our customers and communities need.

Customer experience specialists, TLF Research, will shortly be undertaking WDH’s annual tenant satisfaction survey. However, before they start this, because so much has changed in the last six months due to COVID-19, they are carrying out a short survey that aims to explore what is important to our customers.

‘Tombridge Tidy Up’ taking place on Tuesday 22 September

WDH takes part in the National Fraud Initiative (NFI), which is run by the Government and aims to reduce opportunities for fraud against organisations that take part.

Despite the ongoing pandemic we are so pleased to see that you have taken the time to nominate your community heroes for our Love Where You Live Awards and we want to make sure that they get the recognition they deserve That’s why we are holding our ninth Love Where You Live Awards a little differently with our first ever virtual event! Voting is now open!

If you are a Care Link customer, you may receive a call from customer experience specialists, Feedback Market Research , who are calling a sample of customers to gather your views on the service you receive from us.

Throughout the global Coronavirus pandemic, we have been doing what we can to make sure that our tenants are supported to feel safe and secure in their own homes. Many of us have found ourselves spending more time living, working, caring and teaching from home and it has become more important than ever that we feel safe and secure.

We are supporting Tpas (Tenants Participation Advisory Service) Scrutiny Week this week and as always, we are looking for new people to be involved with us.