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Notice to Spark Energy Customers26 November 2018

Published 26 November 2018
On Friday 23 November it was announced that Spark Energy has ceased trading and that OVO Energy are selected by the GB Energy regulator (OFGEM) to take over Spark's customer base.  If you're a Spark customer, it's good news - you don't need to do anything. Spark will continue to service all aspects of your account under the spark brand. It's business as usual.  Ofgem, have also advised that Spark Energy customers will not have their gas or electricity supply affected. Ofgem’s advice to customers in the meantime is: Do not switch to another energy supplier. Take a meter reading ready for when your new supplier contacts you.
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Universal Credit – Less Than a Week to Go!23 November 2018

Published 23 November 2018
We are now less than a week away from the introduction of Universal Credit (UC) Full Service in Wakefield.

Care Link - John and Jean’s story23 November 2018

Published 23 November 2018
Jean recognised her husband needed more support at home after he had his first fall around five years ago. She heard about Care Link from the nurses while John was in hospital and felt it would be a good solution for them.
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Care Link - John and Jean’s story23 November 2018

Published 23 November 2018
Jean recognised her husband needed more support at home after he had his first fall around five years ago. She heard about Care Link from the nurses while John was in hospital and felt it would be a good solution for them.
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Telephone issues22 November 2018

Published 22 November 2018
We’re currently experiencing problems with our telephone system. Please bear with us whilst we work on resolving the issue.
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Service access point (SAP) closure for training (Thursday 29 November at noon)21 November 2018

Published 21 November 2018
Our SAPs will be closed on Thursday 29 November at 12 noon for employee training. They will reopen on Friday 30 November as normal.
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The Barracks unveil new memorial during Remembrance celebration 13 November 2018

Published 13 November 2018
A new entrance to The Barracks estate in Pontefract was unveiled during a remembrance service on Monday 12 November, marking 100 years since the end of World War One.

Our website is now more accessible 13 November 2018

Published 13 November 2018
You may have noticed a slight change to our website. We have added a new tool which makes it more accessible and easy to read for some customers. You can now customise our website in a way that works for you. It now includes dyslexia friendly tools, an interactive dictionary, a translation tool with over 100 languages and an option to turn text to speech.
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Jesters Gymnastics Club invests in new equipment with the help of local businesses9 November 2018

Published 9 November 2018
Local children’s gymnastics group, Jesters Gymnastics Club, has been able to buy brand new gym equipment thanks to WDH and Horbury Financial Services. The not-for-profit organisation based in Pontefract and Featherstone received a £1500 Community Grant from WDH and £350 from Horbury Financial Services to buy a new air track to help gymnasts improve their tumbling skills and training. With over 20 years’ experience, Jesters Gymnastics Club works with over 200 children, aged five to 18, to learn and improve their gymnastics skills. Jess Garrett, Head Coach at Jesters Gymnastics Club said: “The children absolutely love the new air track. We bought it from Airtrack UK who have been brilliant. We rely solely on fundraising so this wouldn’t have been possible without the donations from WDH and Horbury Financial Services.”

Local scout club improves the learning experiences for young people9 November 2018

Published 9 November 2018
A WDH Community Grant has helped the 17th Wakefield Scout Club to buy essential kits for expeditions.
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WDH News | The latest news from WDH
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News

Our Care Link Customer Satisfaction Survey starts on Monday 3 August.3 August 2020

Published 3 August 2020
If you are a Care Link customer, you may receive a call from customer experience specialists, Feedback Market Research , who are calling a sample of customers to gather your views on the service you receive from us.
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Why we're supporting the Homes at the Heart Campaign31 July 2020

Published 31 July 2020
Throughout the global Coronavirus pandemic, we have been doing what we can to make sure that our tenants are supported to feel safe and secure in their own homes. Many of us have found ourselves spending more time living, working, caring and teaching from home and it has become more important than ever that we feel safe and secure.
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Tpas Scrutiny Week – Get Involved 27 July 2020

Published 27 July 2020
We are supporting Tpas (Tenants Participation Advisory Service) Scrutiny Week this week and as always, we are looking for new people to be involved with us.

Telephone issues23 July 2020

Published 23 July 2020
We’re currently experiencing problems with our telephone system which is causing some delays. Please bear with us whilst we work to resolve the issue. If your call is not an emergency then it may be best to call back later today.  You can still contact us by email at onecall@wdh.co.uk Your patience is appreciated. Thank you  
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The Big Thank You16 July 2020

Published 16 July 2020
It was inspiring this week to see our employees recognised, alongside so many other local heroes, as part of 'The Big Thank You' campaign. Local editions of the Wakefield Express praised our employees and those groups and individuals continuing to support the district during the coronavirus pandemic. Our employees have gone over and above to support our communities throughout the crisis in very difficult times, so it is fantastic to see them getting the recognition they so rightly deserve.
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Debt Team will soon be offering face to face support13 July 2020

Published 13 July 2020
Over the next few weeks, we will be reintroducing visits by the Debt Team to provide face to face intensive support to people who need help with their rent account.
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Don't suffer in silence, get in touch.10 July 2020

Published 10 July 2020
As you may already be aware we are pleased to have reintroduced a number of our services over the last few weeks and this is a great step forward for us, marking the return of some normality for you and our employees. I appreciate that many of you will still be nervous about welcoming people into your home but I can assure you we will only do so safely and have introduced additional safety and hygiene measures to keep you and our employees safe. Whilst we may be seeing the opening of pubs and restaurants across the district, we are aware that for many people it will be some time before they feel able to return to every day life. For some this may be down to nervousness around the virus, and for others it may be a result of the impact the pandemic has had on work and finances. For those of you who have been impacted in this way I would like to encourage you to get in touch. We have a range of services available including Employment Advisors who can help if you are currently unemployed, facing unemployment or looking for another job. They can provide great advice and support, whatever your situation. For anyone who is worried about money, we have a number of support services including Cash Wise who can help with budgeting, benefits and accessing financial help or food parcels. Our Debt Team are also available to provide support if you are concerned about paying your rent. If you are worried, please don’t suffer in silence. Contact us and we will discuss which of our services can make life a little easier.  
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£520 million deal to build and improve homes 25 June 2020

Published 25 June 2020
Housing Association, WDH, has secured funding to build over 5,000 new homes, more than double what was originally planned and deliver its Business Strategy with the help of partners Royal Bank of Scotland (RBS), Santander and The Housing Finance Corporation (THFC).

This week we opened our doors19 June 2020

Published 19 June 2020
For those of you who braved the high street this week, you may have seen that, whilst we didn’t have queues to compete with Primark, our Hubs and Service Access Points (SAPs) were open. As I am sure you can appreciate, this is not a decision we have taken lightly. We put a lot of careful consideration into how we could open safely and ensure that both you, our customers, and our employees are safe.
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Thank you for your feedback12 June 2020

Published 12 June 2020
Firstly, I’d like to thank all of you who took the time to give us your feedback through our recent tenant survey. We are using your feedback to prioritise the remobilisation of our services. As I said in my message last week, we will be starting to reopen our Hubs and Service Access Points across the district shortly, so that those of you who need to speak to us face to face can do so, but in a safe environment. Some of the other things you said were important to you included our grounds maintenance service, which returned last month and is now operating a full service, and our repairs and maintenance service. Whilst we have been focused on carrying out emergency repairs only throughout the lockdown period, we are now looking at how we can reintroduce essential repairs and maintenance services in a way that is safe for both our customers and our employees. We hope to resume essential repairs and maintenance later this month and appreciate the patience and understanding you have shown.
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