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We acknowledge our responsibility to the environment and to our local communities. Below are a few examples of how we have shown our commitment to practice responsible corporate behaviour and to establish and support initiatives both in our offices and communities.
During 2019 / 2020 we continued to deliver our Independent Living Scheme Improvement Programme, investing £1.8m to refurbish and redevelop a number of ILS's across the district, including Farfield Court, South Elmsall and Musgrave Court, Lupset.
Community Employment Advisors supported 204 customers into work, helped 210 to find training opportunities and held work clubs which were accessed by 1,623 attendees.
During 2019 / 2020 we invested £28.7m delivering 402 new homes.
We reduced our carbon footprint by 5% during 2019 / 2020, achieving a 20% reduction against the 2014 / 2015 baseline, and exceeding our target to achieve a 10% reduction by 2020 a year in advance.
Our Community Leadership Programme took 60 young people from three local high schools to a week-long residential programme in the Lake District.
Our Debt Team continued to take a proactive approach to income management and supporting our tenants:
During 2019/2020 we resolved 6,374 complaints of nuisance and anti-social behaviour (ASB) for our tenants.
Our dedicated Community Safety Team specialises in managing ASB and funds additional support including five seconded police constables and five police community support officers (PCSOs).
Foundation Grant Scheme provided a total of £96,971 of funding to support 91 tenants to boost their education or skills and improve their employment opportunities.
Care Link dealt with 340,497 calls into our call centre and prevented ambulance calls for 2,177 falls attended in customers' homes ultimately saving costs to the NHS.
The Adaptations Team:
Cash Wise provided 3,171 one-to-one visits to tenants and 23,034 contacts through phone calls, online or correspondence. The team also unlocked £2.72m in additional benefit, support grants, reduced utility costs and access to food banks.
Provided 11 new apprenticeship opportunities in office based and construction roles.
Delivered our Training for Employment Programme providing practical employment training and support to 37 individuals in Environmental Assistant roles.
Community Grant Scheme provided a total of 19,291 in funding to support 29 community groups throughout the Wakefield district.