wdh

Vacancy details

Admin Officer (Independent Living) - Fixed term up to 11 months (maternity cover)

Reference W032/24
Location Wakefield District – Hybrid Working
Salary £22,611 - £25,154
Hours Up to 37
Closing Date 23 February 2024

This is an exciting opportunity for someone to join the Independent Living Team within the Care and Health service to provide exemplary administration support in both the scheme management and tenant support service, ensuring a high standard of customer service is always achieved.

What you’ll be doing:

You will work as part of the Independent Living team to deliver a comprehensive, first-class Landlord / customer relationship. You will provide support to the Independent Living Managers and other employees within the Independent Living Team.

What we’re looking for:

To join our Care and Health department, we’re looking for someone with:

  • experience of working within a high-quality administration environment;
  • the ability to maintain and grow effective working relationships with customers, internal services and external partners and organisations, and act as a point of contact within the team;
  • experience of processing data and typed work to a high standard;
  • the ability to contribute to the continued improvement of customer service levels;
  • knowledge and practical experience of using IT systems, including experience of using Microsoft Office;
  • the ability to analyse, interpret, coordinate and present information in a logical format, both written and verbally, in a timely manner;
  • excellent telephone and customer care skills, and evidence of a customer focused approach to service users;
  • the ability to work in a fast paced, multi-disciplinary team with a flexible approach to meet the agreed standards and targets; and
  • excellent communication skills and have the ability to use plain English effectively both verbally and written.

For more details on what we’re looking for in these roles, head to the related documents section and download the Job Description.

For more information or an informal chat about this role, please contact Nicky Wood or Louise Miles, Senior Care and Health Officers on 01977 724449.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
  • generous employer pension contribution;
  • happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • 1 day to take part in our Volunteering Scheme; and
  • "cycle to work" scheme and discounted shopping platform

We are an equal opportunities employer and welcome applications from all.

You can contact our Recruitment Team by email at recruitment@wdh.co.uk.

Please note: we do not accept CVs.