Vacancy details

Estate Officer x 2

Reference W096/22
Location Wakefield district and wider Yorkshire region - Hybrid working, in line with our WorkSmart policy
Closing Date 11 July 2022
Contact Davi Garahan Tenancy Management Officer on 07976 683416 or by email at dgarahan@wdh.co.uk
Notes £26,151 - £28,776 pro rata
x 1 18.5 hours, Permanent
x 1 Up to 37 Hours, Permanent

We are looking for individuals who have drive, commitment and passion to help maintain and improve the estates, where properties are owned and managed by WDH. Excellent customer service and interpersonal skills are crucial in managing challenging situations.

What you’ll be doing:

A key part of these roles is to always promote our service in a manner consistent with the Team Plan, Customer Charter Standards, legal and regulatory requirements.

In these roles, you will manage individual tenancy conditions, manage and improve environmental quality of our neighbourhoods and help to create places where people want to live and stay.

Estate Officer – Casework, 18.5 hours, permanent

You will be required to take a pro-active approach to managing tenancy breaches and provide relevant support to individual tenants. You will effectively manage and monitor a caseload, be able to prepare written statements and have an understanding of the legal process. You will represent WDH in court and whilst working with key partners, internally and externally to support our tenants.

Estate Officer – Neighbourhood, up to 37 hours, permanent

You will take a pro-active approach to dealing with planned, cyclical, environmental and tenancy management issues. You will work with key partners to create high quality environmental standards throughout our communities.

What we’re looking for:

It is essential that you have:

A qualification at Level 2 of the Regulated Qualifications Framework, such as GCSEs (three A – C/9 – 4), Award, Certificate or Diploma at level 2 or equivalent.

You must have:

  • relevant and significant housing experience;
  • an understanding of the issues affecting individual WDH tenants and the wider community;
  • strong and effective verbal and written communication skills;
  • ability to deliver high levels of performance to meet the agreed targets, standards and deadlines in a performance-oriented culture;
  • excellent time management and organisational skills;
  • decisive analytical and interpretation skills; and
  • self-motivated with the ability to work in pressurised situations.

The position requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the Wakefield district and Yorkshire region, when required on a daily basis.

You will also need to be available to attend out of hours meetings and participate in out of hours call-out and emergency planning procedures.

For more details on what we’re looking for in these roles, download the job description.

For an informal discussion about this role please contact Davi Garahan Tenancy Management Officer on 07976 683416 or by email at dgarahan@wdh.co.uk.

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) and statutory bank holidays and Annual Leave Purchase Scheme;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (15.7% employer contribution); and
  • "cycle to work" scheme and discounted shopping platform

Our WorkSmart approach gives you the opportunity to flex where and when you work, as long it fits in with your role and needs of our business.

We are an equal opportunities employer and welcome applications from all.

About us:

Since WDH was established in 2005, we have gone from strength to strength. We are now one of the UK’s largest social housing providers, with over 32,000 homes across the Wakefield district and our wider operating area across the north of England.

Our vision is to create confident communities. This is underpinned by our mission which is to inspire, transform and promote excellence and our values - to be creative, inclusive and work with integrity.

WDH is much more than bricks and mortar. We go the extra mile to deliver excellent customer services. We innovate, create and regenerate. To find out more, visit our about us page.